4/10
As someone with years in upscale hospitality & now a construction business owner, I hold high expectations for a "5 Diamond Resort."
While the property looks beautiful at first glance, it lacks the details & service you'd expect from a true luxury resort. Realistically, this is a 3–4 star hotel by U.S. standards, only rated higher because it's in the Dominican Republic.
There’s no airport transportation provided. We were approached by a non-English-speaking man who pulled our bags off the carousel without asking and pressured us into following him to a van. He arranged a $35 ride & expected a tip afterward. It felt more like being cornered than helped—something a true 5-star resort would have prevented by offering complimentary pickup.
We were "upgraded" due to overbooking, but the A/C didn’t work properly—it blew cold, humid air. The room felt damp; even the bed cover was sticky. They brought in a dehumidifier, which heated the room, so we had to run both it and the A/C nonstop. I emptied the tank every 3 hours. Both units were loud—around 65 decibels - hotel did not respond when we brought up this issue so instead of fighting with them, we just tried to enjoy our stay.
Clean beach, great drinks. Italian restaurant @ resort was worse than olive garden. Steak house was like an airport version of an Outback Steakhouse. Hibachi was basic.
Service + View . 5 star
Food was nothing to brag about. 2 star
Our room had poorly patched drywall in places.
Wouldn't stay again..
Jacob
2025 年 5 月入住 4 晚