“Beautiful accommodation, great breakfast, and super friendly staff. The place is a bit remote, but we were aware of that, as we wanted to be surrounded by tea plantations. Simply wonderful.”
“Let me start with the good points since there are very few : the look of the room - beautiful
Now the rest, I’m an experience traveller and experienced in hospitality and I am ensuring that this hotel can charge such a high price or the poor service provided :
- we cannot driving ourselves and it’s been impossible to find the hotel : the pin location is not accurate (the hotel is located almost an hour from kandy im the countryside) and there are no sign anywhere to indicate the right……
“Sanjaya went above and beyond to make sure we had a comfortable stay. He provided a takeaway breakfast at 4.45am when we wanted to go to Horton Plains and always made sure we were okay. Lovely secluded stay!”
“The hotel is like a small one but very warm. I arrived at 2030 at night and they were already closing the restaurant. When they knew I haven't have dinner yet, they (only the owner and a staff) insisted to make a dinner for me freshly. Although it took them quite a while, their passion and heart to service the guest were really great.
I was travelling alone and they stayed until like 10 to make my dinner and waited until I finish before they go.”
“Loved the property however booking was stuffed up and could only stay 1 night instead of 2 so had to find different accommodation. I did receive a full refund. ”
“Our family of 5 arrived at the villa at 630pm tired and hoping for a good night rest. Pressed the bell and knocked on the door before someone came down from the villa. Realised they werent aware there is a booking for the night's stay! We had to wait for a good one hour before that poor caretaker sort out the stay wt the owner for our booking and then cleaned the rooms. No service recovery and no apologies by the owner at all. Utterly disappointed!
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“The stay in Kent Cottage is probably one of the biggest highlight of the trip around Sri Lanka. The place had a very cosy feel. Didn't feel like I was in a hotel/cottage. The team for 3 did absolutely everything and more to make our stay a happy one. They attended to our needs immediately. They cooked fresh food that was our of this world and informed us of all the local attractions and what's the best time to go to them as well as organising the transport.
We will be staying at the same……
“This place is truly a hidden gem, and the staff is absolutely incredible! It should be on everyone’s list when visiting Sri Lanka. The owner is wonderful; she invited my friend and me for tea, picked us up in her SUV since our tuk-tuk couldn't make it up the hill due to an earlier accident, and welcomed us warmly despite our late check-in. She even called the staff in to prepare a delicious dinner for us, including an amazing spread of fried rice fit for a feast. The staff then helped drive our……
“A beautiful property nestled in the jungle. The views were amazing and the sounds of the rushing river were super relaxing. The rooms were big and airy. There is no air conditioning but some ceiling fans that do the job perfectly (we were never too hot at night) - the pool with the river view in room 10 was spectacular. We enjoyed the food and the service was really nice and kind. Ashley is a character and brings some personality to the table. It’s very isolated but it’s possible to get a Tuktuk……