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“First, after I paid Vrbo told me that the unit that they listed/I paid is not available! Upgraded us to a bigger one. I asked them to make sure all bed sheets and towels are clean/changed. After checked in they are all dirty and towels have stains. Mattresses are as hard as stones!! After staying in the unit for 2 nights, my back was in pain for a whole week. All check in informations were not clear. I need to keep asking them until the very last moment to ensure all the check in procedures.……

“The property we stayed in was fine but it was not this property. The manager contacted us two days before check in to say that they were moving us to a different but comparable property. There were some issues with check in because the property manager requested information from us less than two days before we were due to check in and we were unable to respond as we were flying from Europe and already in transit. The property was generally clean and tidy, but there was a burn on the sheet in……