I was not notified of a horrible techno music festival taking place directly outside my room. From around 8 pm, until 2 am on the morning of December 22, my entire room was shaking from the loud bass. The music is so loud that even with ear plugs I was unable to sleep. The hotel or Expedia should have notified me of this and I will be expecting a refund. To anyone reading this, it is hard to describe how loud the music is, perhaps if I went to bed behind the speakers at my local techno nightclub, I might have a similarly awful experience. I was simply looking for a quiet weekend at a polo resort which promised a unique experience. Instead I suffering through a sleepless night that I am paying for. This is without question the worst hotel I have ever stayed at and I cannot express what a terrible experience this has been.
Jon
2024 年 12 月入住 1 晚
2/10 糟糕
Jon
2024年12月28日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Never stay at Las Palmas. They host parties until 2 a.m. The music was so loud my room was shaking. Truly a miserable experience.
Jon
2024 年 12 月入住 2 晚
8/10 还可以
Miao
与家人出行
2024年12月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is beautiful, service is great. However I deducted one star because the room is not well-insulated from noise. I could clearly hear my neighbors in adjacent room.
Miao
2024 年 12 月入住 2 晚
2/10 糟糕
Gaby
2024年12月9日
Gaby
2024 年 12 月入住 1 晚
10/10 超赞
Anna,Philadelphia
2024年12月5日
满意:清洁度、员工和服务、住宿条件和设施
Anna
2024 年 12 月入住 1 晚
10/10 超赞
Rick
与家人出行, 团体旅客, 商务旅客
2024年11月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Rick
2024 年 11 月入住 2 晚
10/10 超赞
Amanda
2024年10月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pure heaven!
One of the most beautiful properties I’ve ever stayed on! The restaurant, room, pool were gorgeous! The gym is state of the art! Perfect place to rest and unwind!!!
Amanda
2024 年 10 月入住 1 晚
10/10 超赞
Ashraf
2024年10月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Exceptional hotel
It's amazing resort, very helpful staff, clean and organized.
Ashraf
2024 年 10 月入住 1 晚
10/10 超赞
Marco
2024年09月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was excellent
Marco
2024 年 8 月入住 1 晚
10/10 超赞
Melanie
商务旅客
2024年07月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Omg - stunning!
Most amazing discovery - true resort! I will be back!
Melanie
2024 年 6 月入住 1 晚
10/10 超赞
Stewart
2024年04月28日
满意:清洁度、员工和服务、住宿条件和设施
Amazing
Stewart
2024 年 4 月入住 1 晚
10/10 超赞
Nancy
与家人出行
2024年02月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel
Nancy
2024 年 2 月入住 1 晚
10/10 超赞
Mark
2024年02月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Phenomenal Edenic Gem!!
Phenomenal Edenic Gem!! So surprised by this place. Stunning rooms. Highly recommend!
Mark
2024 年 2 月入住 1 晚
10/10 超赞
stefan
2024年02月9日
stefan
2024 年 2 月入住 2 晚
10/10 超赞
Kirsty
与配偶出行
2024年01月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This place is next level! We booked it as we had 1 night in Quito before flying back to the UK and it was superb. The staff could not have been more helpful & the facilities were top notch. Our room was immaculate & we had a balcony on the lake where we saw so much wildlife including some quite rare birds. We were able to check out late & use the facilities until we needed to head to the airport and we had a wonderful relaxed afternoon by the outdoor pool. The food and drinks were delicious. A glorious setting and the perfect relaxing end to an amazing holiday.
Kirsty
2024 年 1 月入住 1 晚
4/10 很差
Lucia
2024年01月3日
满意:清洁度
不满意:客房舒适度,员工和服务
Terrible experience
Las Palmas is mostly a polo club. They host massive events. I wished they had let us know that they were hosting a massive party the day of or arrival, we spent an hour sitting in traffic trying to access the property. The property is located in a rural area, that can only be accessed through a narrow street.
When they host these events there is massive congestion. It took us longer to get to the hotel than to fly from Cuenca to Quito. Terrible experience. The music was loud and we could hear it in our room. The rooms are spacious but don’t have blackouts curtains.
The front desk was very apologetic but it was clear they didn’t think through how hosting a massive event would impact their regular customers.
Lucia
2023 年 12 月入住 1 晚
10/10 超赞
Paramjit
2023年12月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very spacious accommodation with mini kitchen, excellent place for just relaxing in a quiet spacious setting. Feels more like a country club than a hotel. Staff were incredible, very helpful in whatever was requested.
Paramjit
2023 年 12 月入住 2 晚
2/10 糟糕
mounia
2023年12月17日
不满意:员工和服务
L'hôtel a annulé ma réservation une semaine avant ma venue en prétextant que je n'avait pas confirmé ma réservation or j'avais payé lors de ma réservation par internet trois mois avant. Ils ont proposé un logement à proximité pour lequel j'ai dû payer un supplément équivalent de ma nuit d'hôtel ce qui a doublé mon budget pour deux nuits. Je suppose qu'un événement plus lucratif au sein de l'établissement est à l'origine de mon annulation tardive. Nous étions pas les seuls clients dans le même cas ce WE là. Le petit personnel était très bien mais l'organisation reste plus qu'à désirer.
mounia
2023 年 12 月入住 2 晚
10/10 超赞
Hayeong
2023年11月4日
满意:清洁度、员工和服务、住宿条件和设施
Hayeong
2023 年 11 月入住 2 晚
8/10 还可以
Paula
与家人出行
2023年11月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
There was a problem with our reservation, however they were able to solve it, that’s why the rating was not excellent.
The place is really beautiful, quiet and cozy.
Paula
2023 年 11 月入住 1 晚
10/10 超赞
Monica,Lake Tapps
2023年10月25日
Monica
2023 年 10 月入住 1 晚
2/10 糟糕
Roberto
与配偶出行
2023年10月19日
不满意:员工和服务
My reservation was cancelled by the hotel at the last minute and I was sent to different hotel