My stay which had to be extended twice was not bad at all. The room was clean and the staff was nice.. But I did notice that they were inattentive to some other guests. There was a gentleman coming in with the luggage cart and the whole side of the luggage cart came out and the desk attendan and 2 other employees in the lobby did nothing to go help him hold the door for him, repair the cart Gore go get the other luggage cart and help him put his things on that. Nothing was done.
It also needs to be made very clear that if you want things to use in your kitchen like a silverware plates, etc. You have to ask at the front desk and check them out. Additionally, it needs to be made clear that housekeeping is done every other week for your room. So if you want more than that lack of frequency, you have to put in a request and pay a fee of $25.
Finally, the doors getting in and out are so heavy and nothing is handicap compliant. There needs to be automatic doors that open. Put in a handicap button, let the exterior and the interior open and the interior can only open if you put your card in and it scanned you as legit guest. But something needs to be done and, actually, one on the laundry room.