The property and area are beautiful, and the villas are quite nice and appear clean at first glance. However, once you settle in and look around, they could benefit from additional cleaning and care. We stayed in a jacuzzi villa and highly recommend it over a pool villa if you want a view of the Sea of Galilee; otherwise, the view is not as enjoyable.
The check-in process was smooth, and the staff were kind, but they seemed inexperienced. They made us pay again, despite having already paid through Expedia. We initially believed they were charging our card for a deposit, but it took several days to receive a refund.
While the restaurant manager was very kind, most of the other staff were quite rude. Our breakfast on the first day was delicious, but on the second day, it was all served cold.