Found a shirt left in our room along with the entertainment center covered in dust, food still on silverware, left our receipt partially under the door with personal information(also seeing many others in front of doors on floors), housekeepers were the friendliest staff, front desk staff were snooty. If you can get over that overall the stay was very nice. Even the walk to the water park was nice not having to go outside.
Sapphire
2025 年 5 月入住 1 晚
10/10 超赞
dave
与家人出行
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good rooms had 2 queens and pull out and kitchen . Pull out is fine for a kid but isnt very comfy . Room smell weird but maybe was from previous guests not sure like a wood or food smell but room was very clean and works good .water park is great and accessible from the hotel thru a connecetion hallway and is secure safe place . Rapid city itself is nice town and lots of food options . water park food is good and good bars in it and decent prices . My kids rate it 10/10 i rate it 9/10 overall . I will return !
dave
2025 年 4 月入住 2 晚
2/10 糟糕
Cam
与家人及幼儿出行
2025 年 4 月 1 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We have enjoyed staying at this hotel for almost a decade every year during black hills stock show. It’s always been very clean and staff has been great. This year we walked into our normal suite and were blasted with the smell of pot. So strong we could chew it. My 3 small children put their swim suits on and my husband took them to the water park while I went to the front desk. Front desk said they couldn’t do anything about it. After returning to the room it suddenly had taken on the smell of cigarette smoke which was literally rolling from under the door to the adjoining room next to us. On my way to the bathroom I discovered human feces on the kitchen floor and that someone had very recently showered in the shower. I asked for our room to be recleaned and they said no. They did give us another room, not as nice as the suite we had paid for. The next morning I thought the manager could do something better… like a free stay or at least he reassurance that our stay would be better next year. She actually told me she knew the other guest was using our room, using drugs and breaking hotel policy but she was an extended stay guest and they didn’t want to disturb her!!! I asked for a full refund then. She laughed and said only if we’d leave. No apologies for human feces, our luggage & clothing was rancid from the few hours it was in our hotel room it was that bad. So frustrating!!
Cam
2025 年 2 月入住 3 晚
8/10 还可以
Jason
与家人出行
2025 年 3 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had an excellent stay! The room was spacious and waterpark for my son was great! My only complaint would be them not willing to refund the last night when we decided to leave a day early.
Jason
2025 年 3 月入住 4 晚
10/10 超赞
Heather
2025 年 3 月 9 日
Heather
2025 年 3 月入住 1 晚
8/10 还可以
Sheyna,Bismarck
与家人出行
2025 年 2 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nicest hotel to stay at if you plan to take advantage of Waikiki water park.
Sheyna
2025 年 2 月入住 1 晚
10/10 超赞
Melissa
与配偶出行
2025 年 2 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great room, lots of things provided for in kitchenette- utensils, pans, plates etc. Large spacious suite. Comfortable king bed.
Melissa
2025 年 1 月入住 3 晚
4/10 很差
Kerry
商务旅客
2025 年 2 月 11 日
满意:客房舒适度
不满意:员工和服务,清洁度
Kerry
2025 年 1 月入住 10 晚
2/10 糟糕
Holly
2025 年 2 月 10 日
Holly
2025 年 1 月入住 1 晚
10/10 超赞
Allison
2025 年 1 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Very nice hotel
Allison
2025 年 1 月入住 1 晚
8/10 还可以
James
2025 年 1 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
James
2025 年 1 月入住 1 晚
6/10 一般
Jessica
与家人及幼儿出行, 与家人出行
2025 年 1 月 20 日
Room freezing upon entry. Breakfast starts late. Hotel not clean
Jessica
2025 年 1 月入住 2 晚
10/10 超赞
Zachary
2025 年 1 月 19 日
Zachary
2025 年 1 月入住 1 晚
8/10 还可以
Deni
与家人出行
2025 年 1 月 17 日
满意:服务设施,清洁度
Clean, comfortable, breakfast was good. Our location of room there was alot of freeway noise. Even at night. Thermostat was funky. It would go from heat to air-conditioning to keep temp in room.
Deni
2025 年 1 月入住 2 晚
10/10 超赞
Danielle
2025 年 1 月 14 日
Danielle
2025 年 1 月入住 3 晚
6/10 一般
Ashlyn
与家人出行
2025 年 1 月 11 日
满意:清洁度、住宿条件和设施、客房舒适度
Ashlyn
2024 年 12 月入住 3 晚
6/10 一般
Cj
2025 年 1 月 6 日
Cj
2025 年 1 月入住 1 晚
6/10 一般
Roger
与家人出行
2025 年 1 月 6 日
满意:员工和服务
Disappointed
We booked this hotel as it was connected to the water park and we stayed over Christmas , Room was a bit dirty mostly in the kitchen area .My wife cleaned everything with Clorox wipes prior to using kitchen . Beds were okay . We had a room on the first floor and was a little noisy . When you turned the bathroom fan on it smelled like weed , so that’s fun with kids …Probably won’t stay here again .
Roger
2024 年 12 月入住 3 晚
10/10 超赞
真实旅客
与家人出行
2025 年 1 月 4 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Family vacation success!
Family vacation…..3 - 2 bdrm suites.
So comfortable & spacious. Had all the extras needed in the kitchenette.
Loved that the water park was free to all hotel guests as of 1/1/2025!
All staff was very accommodating. We had to leave a day early bc weather. No charges.
真实旅客
2024 年 12 月入住 4 晚
10/10 超赞
Kristyn
与家人出行
2025 年 1 月 3 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
AMAZING
Kristyn
2024 年 12 月入住 6 晚
6/10 一般
Nichole
2025 年 1 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Cant get local channels in room #427 could only watch Pluto..... wifi is scetchy down in this area