Check in was EXACTLY like other reviews of this place. Arrive 10 min to 3 (3 is check in) and was told that the room wasn’t ready yet and to give them 30 minutes. 45 minutes later I go to check in and room still not ready, “give us another 30 minutes” so we do. After another 30 minutes I go and see and at shift change the new front desk girl rudely says your room isn’t ready, it will be another hour and a half. Now I’m pissed, so we leave for Sturgis and come back around midnight and go to check in and the guy now at the counter needs to verify our reservation???? Are you kidding me!!!!! Finally get our room.
Room is ok, doesn’t feel clean and Cobb webs in the corners and on the drapery. Shower has what appears to be mold where the walls meet the shower pan, behind the toilet is a gigantic amount of white caulking that is dirty and terribly done.
The next day no room service, ask for clean towels and I was brought a hand towel and a floor towel. I ask for the rest of the towels and she says “oh you need more towels”? She comes back with a package of new towels and gives me 3, but these towels haven’t been washed. I just gave up.
The next day we got room service, our used washcloths and hand towels were still under the sink and we were given 2 hand towels and another floor mat. Took trash but no trash bags in the bins.
Skip to day 5, no room service in 3 days.
DO NOT STAY HERE.