Upon arrival we found mystery stains on the carpets (thankfully none on the sheets), the chair in the room was ripped and broken, the shampoo, conditioner and shower gel was practically empty, we had to pay to use the tv, closet door hinge and safe were broken (they were quickly fixed by maintenance) and the pool was filled with clumps of hair and when we went back the next day they were still there and worse.
Hailey
2025 年 5 月入住 1 晚
8/10
I had a lot of items in my car nothing was taken
Stanley
2025 年 5 月入住 1 晚
2/10
I had stayed at this property several times when it was under different management and loved it. We arrived to check in at 3PM and was rudely advised they were busy and that we would likely not even be able to check in at 4PM. When we arrived back we did check in and attended the room the outside of the property was busy and dirty. The trim in the hallways were being painted and messy with paint items around the windows and screens dirty. The room was dirty and the bathroom was dirty and stunk of sewer smell. We were only provided 1 facecloth and two towels. I did not shower as the shower was so gross and we debated not staying the night. There were children running around and large amounts of noice all night. Terrible it had been such a nice hotel we will not be back.
shannon
2025 年 5 月入住 1 晚
8/10
All was well except not much for the kids
Crystal
2025 年 4 月入住 2 晚
10/10
Attentive staff and to many minors alowed in the lounge without parents.
Jamie
2025 年 5 月入住 2 晚
4/10
The staff was very friendly. However the hotel want the cleanest and all night there was just drunk people yelling and fighting in the hallways kinda gave really sketch vibes. I am juts say for that price you think it would be a bit better
Bonita
2025 年 5 月入住 1 晚
10/10
Red Deer Resort and Casino was a very convenient location to the other locations we visited in Red Deer. I had a couple reservation issues and the staff went above and beyond to help accommodate us and rectify my issues! They also retrieved my forgotten items and held them for me for pickup! Customer service was remarkable! Highly recommend!
Quinn
2025 年 5 月入住 1 晚
8/10
Good
asmaa
2025 年 5 月入住 1 晚
4/10
The king bed was so comfy! Our walkout patio area was messy, the area looked as if it wasn’t cared for, organized nor clean. Looks nothing like the advertised pictures! There were a few groups for organized sports staying, the kids had run of the pool, hot tub, gym and hallways! Being loud and running around. Nobody supervising them!
Kimberley
2025 年 5 月入住 2 晚
8/10
Ok
Mary
2025 年 5 月入住 1 晚
10/10
The property is dated computer in the business Center is probably 20 years old
Lloyd
2025 年 5 月入住 1 晚
8/10
We stayed for a night only but had a good experience overall!!
…
2025 年 5 月入住 1 晚
10/10
From the front staff and the hostess in the club house for breakfast was amazing. The food was amazing and it was very clean.
Rosanne
2025 年 5 月入住 2 晚
8/10
Good
richard
2025 年 5 月入住 1 晚
10/10
Thanks to the check-in staff who helped me with my TV
Shawna
2025 年 5 月入住 1 晚
10/10
Friendly, very accomodating
carlos
2025 年 5 月入住 1 晚
10/10
Friendlie service , very accommodating
carlos
2025 年 5 月入住 1 晚
10/10
DILMA
2025 年 5 月入住 1 晚
6/10
Location of the hotel was great with easy access to many amenities in the area. The staff were all incredibly friendly. The hotel and rooms could use a bit of a refresh. The beds were comfortable and layout of room was great, however the carpet and bathroom could use a good cleaning. There wasn't enough hot water for a shower and the HVAC didn't work for three nights of our stay so the room was hot and stuffy.
Sarah
2025 年 5 月入住 5 晚
10/10
Great location, clean hotel. Check in was easy, staff were friendly.
Maegen
2025 年 5 月入住 1 晚
10/10
Great experience overall. Clean, comfortable, and the customer service was amazing. Sheena at the front desk was exceptional and so kind.
Rebecca
2025 年 5 月入住 1 晚
10/10
Most incredible staff!!
Melanie
2025 年 5 月入住 1 晚
10/10
It was affordable and clean.
Chieu
2025 年 5 月入住 1 晚
10/10
This is always my go to hotel when I’m in Red Deer. The staff is friendly, it’s close to the mall and has great restaurants.