I did not stay at this hotel. It was a fraud charge through Orbitz!
真实旅客
2020 年 12 月入住 4 晚
2/10 糟糕
Jodie
团体旅客
2022 年 8 月 8 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel closed months ago
Jodie
2022 年 8 月入住 4 晚
2/10 糟糕
STACY
2021 年 12 月 7 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Out of business
They are out of business and we didn’t find out till we arrived
STACY
2021 年 12 月入住 1 晚
2/10 糟糕
Gregory
2021 年 12 月 5 日
不满意:客房舒适度,住宿条件和设施
Gregory
2021 年 12 月入住 1 晚
2/10 糟糕
KATIE
2021 年 12 月 3 日
不满意:清洁度
The hotel property was SOLD so that it could be turned into apartments two weeks before our reservation and we were not notified. Arrived to the hotel to find it CLOSED. Had to book a different hotel at the last minute. Expedia won't refund my money for a hotel room it sold me, yet I was not available for me to stay in.
KATIE
2021 年 11 月入住 1 晚
4/10 很差
James
商务旅客
2021 年 11 月 17 日
不满意:清洁度、员工和服务、客房舒适度
Wait for renovation ???
Service was not available, Facilities were not functional, the Help was not Helpful, Cleanliness was not Clean
Excuse was : "they are waiting for Renovation"
James
2021 年 11 月入住 3 晚
2/10 糟糕
Kony
与配偶出行
2021 年 11 月 14 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
This place was FILTHY. Inside and out. The lock to enter the building after hours was broken and stayed unlocked. The area was in a sketchy part of Reno and we were afraid our car would be stolen. The bedding was dirty and not washed. We were on the ground floor and it had a sliding glass door going outside which had a broken doorknob which spun around. There was a stick in the track to keep it closed. NEVER again. And I feel Expedia was part of the fraud by posting the photos that showed otherwise.
Kony
2021 年 11 月入住 1 晚
4/10 很差
Lisa,Woodland
2021 年 11 月 12 日
不满意:住宿条件和设施,服务设施
Outside looks beautiful. Interior is terrible.
Lisa
2021 年 11 月入住 2 晚
2/10 糟糕
Louise
与家人出行
2021 年 11 月 12 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
There was mismatched carpet, the elevator had writing all over the inside and you could see through the doors. Disability accommodation on the fourth floor. Stepping inside all i could smell was chemicals, no window screens. Does not have a pool or hot tub. This hotel is nothing like the website states it is.
Louise
2021 年 11 月入住 3 晚
8/10 还可以
Kelly
与家人出行
2021 年 11 月 8 日
满意:客房舒适度,住宿条件和设施
We enjoyed our stay - however, we are not very picky people and did not spend a lot of time in the room. The staff were all nice, but the room could have been cleaned a little better. The walls are VERY thin and we could hear everything happening in the rooms on either side of us - that was entertaining and disgusting all at the same time.
Kelly
2021 年 11 月入住 2 晚
10/10 超赞
Gerardo
2021 年 11 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gerardo
2021 年 11 月入住 2 晚
4/10 很差
Ricardo
与家人出行, 商务旅客
2021 年 11 月 7 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was bad all in the room
Ricardo
2021 年 11 月入住 2 晚
2/10 糟糕
Barbara
与家人出行
2021 年 11 月 6 日
不满意:住宿条件和设施,清洁度
Didn't like anything. Carpet was filthy and the whole place had bad musty smell. Door lock didn't work. Hair on bathroom floor
Barbara
2021 年 10 月入住 1 晚
4/10 很差
真实旅客
2021 年 11 月 5 日
不满意:员工和服务
Find a different option
Hallways looked like horror movie, but the rooms were ok. There was no way to call the front desk - room phone didn’t work and no one answered when I called directly. You had to walk to it. It was a nice touch when I asked to stay another night because I wasn’t feeling well, and they kicked me out. Really. Find another place. It’s not as nice as the pictures make it seem.
真实旅客
2021 年 11 月入住 1 晚
2/10 糟糕
Brenda
2021 年 11 月 2 日
不满意:住宿条件和设施,员工和服务
Worse EVER. DO NOT SAY
Horrible. No hot water reported 3 times to VERY RUDE front desk named Alicia Attitude is horrible. Never fixed. Was told rooms cleaned daily MY ROOM was never cleaned. Skip this crappy place and go elsewhere
Brenda
2021 年 10 月入住 4 晚
4/10 很差
Nicole
2021 年 11 月 2 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nicole
2021 年 10 月入住 4 晚
2/10 糟糕
Yi
商务旅客
2021 年 10 月 28 日
不满意:清洁度、住宿条件和设施、客房舒适度
Smell like Gas Leak
Hotel was not clean. Doors not safe and the place smell like gas leak. No wifi password was provided. We were both sick after check out.
Yi
2021 年 10 月入住 1 晚
8/10 还可以
Roberto
2021 年 10 月 26 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Roberto
2021 年 10 月入住 3 晚
2/10 糟糕
Krystal
团体旅客
2021 年 10 月 26 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Both of our beds had bed bugs, and there was dog food under the fridge...
Krystal
2021 年 10 月入住 4 晚
2/10 糟糕
Tamera
与配偶出行
2021 年 10 月 25 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The person that check us was very rude.The couch was do dirty I wouldn't sit on it. The carpet was gross I left my shoe's on. I price for the should of been $68 per the price on the door of the room and expedia charges me $139.00. Expedia says the are the cheapest and I find out the over charged. I would tell you don't use this app.
Tamera
2021 年 10 月入住 1 晚
6/10 一般
真实旅客
团体旅客
2021 年 10 月 21 日
不满意:清洁度、住宿条件和设施、客房舒适度
真实旅客
2021 年 10 月入住 3 晚
4/10 很差
Katherine
与家人出行
2021 年 10 月 20 日
不满意:清洁度、员工和服务、住宿条件和设施
Katherine
2021 年 10 月入住 1 晚
2/10 糟糕
Staci
与家人出行
2021 年 10 月 19 日
不满意:清洁度、服务设施、住宿条件和设施
We actually (along with other guests at the property) did not stay here after viewing the accommodations. This place needs to be condemned. It was dirty, scary, the doors to get in were damaged and not locked. It was the worst place I have seen in years. We canceled our reservation and went elsewhere.
Staci
2021 年 10 月入住 3 晚
2/10 糟糕
Crystal Nicole
与家人出行
2021 年 10 月 18 日
不满意:住宿条件和设施,清洁度
Room was filthy, hallways were dark
Crystal Nicole
2021 年 10 月入住 1 晚
6/10 一般
Veronica
2021 年 10 月 17 日
不满意:清洁度、员工和服务、住宿条件和设施
Finally showed up to the Hotel say good service in the beginning we walked upstairs the doors never get locked because they only locked from the outside the room water in the showers and Mildew so I asked. Desk for another room around that was given he was not in good shape I was given another room decent