2/10 糟糕
Zackary T.
2025 年 1 月 2 日
满意：清洁度
Worst experience we have ever had with VRBO Rental.
House is an awesome check in was easy. First night we came home late and heater would not work we slept in the house was 53 degrees in there freezing with small children. I reached out to property owner and she was ok this first time she came over around 12 while we were leaving and messaged me that it was fixed. So at 5pm I sent one of the other people staying in our house to make sure the heater was working so we didn’t have another night like last night. He went over said it’s still not working. I messaged her she came right over drunk and belligerent. Our friend was showing her on thermostat how wasn’t working she slapped his hand and said this is all your guys fault you broke it and went crazy on him! He left and she started calling me over and over I sent my wife over to get our stuff out of the house and book a hotel. There was a heater ac repair man that showed up and said her system is 18 years old and completely broke and needed replaced. She did refund us and then continued to call me leaving drunken voicemails and mad I didn’t say thank your for the refund. We stay in VEBO homes few times a year for 10 years now and this was only experience we have ever had like this.
Zackary T.
2024 年 12 月入住 3 晚