The layout was perfect and they have stair access for my daughter ( doesn’t do elevators). It was clean everyone was friendly. Will definitely stay next year.
Dustin
2025 年 2 月入住 2 晚
4/10 很差
Leticia
与家人及幼儿出行
2025年02月23日
不满意:清洁度
At first glance everything looks nice and clean. We got to our room and the dishwasher was on and leaking water onto the floor. I opened the couch bed and the sheet on the bed was dirty, so needless to say, we did not use the couch bed. Then we asked for extra pillows. They showed up in extremely wrinkled pillow cases which made us feel like they were used/dirty. Then, some king size pillows were in standard sized pillow cases. Just not okay, not normal and made me feel as if everything was dirty and half assed.
Leticia
2025 年 2 月入住 1 晚
4/10 很差
Daniel
与配偶出行
2025年02月21日
满意:清洁度
不满意:服务设施,员工和服务
Hope you like cold showers day after day after day at all times of day, even after addressing this issue with the desk nobody seemed to have any clue.
Daniel
2025 年 2 月入住 7 晚
10/10 超赞
David
与家人出行
2025年02月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We love the kitchenette and the generous sitting area in our room. The room was clean and the breakfast selection was wonderful!
David
2025 年 2 月入住 2 晚
10/10 超赞
teofilo Pepito
与家人及幼儿出行
2025年02月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
the place was spacious and i love the free breakfast. it was worth every penny
teofilo Pepito
2025 年 2 月入住 3 晚
2/10 糟糕
Rebecca
与家人及幼儿出行, 商务旅客
2025年02月18日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff inconsistent with policies. One staff said housekeeping is every 2 days, while the other staff said that cleaning is every 4 days! Then they said that they don’t have staff to clean on weekends.
Rebecca
2025 年 2 月入住 3 晚
4/10 很差
Sage B.,Daly City
2025年02月7日
Sage B.
2025 年 2 月入住 1 晚
10/10 超赞
Eric
与家人及幼儿出行
2025年02月6日
满意:清洁度、服务设施、住宿条件和设施
Didn’t interact much with the staff. Breakfast and housekeeping crews were nice, greeted us with a smile. Rooms were spacious and clean, will definitely stay there again when in Reno.
Eric
2025 年 1 月入住 3 晚
10/10 超赞
Karen
与配偶出行
2025年02月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay. We really liked the full kitchen
Karen
2025 年 1 月入住 3 晚
8/10 还可以
Cassandra
与家人出行
2025年01月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location for my daughters’ dance competition.
Cassandra
2025 年 1 月入住 1 晚
8/10 还可以
REBECA
2025年01月20日
满意:住宿条件和设施,清洁度
Nice property
REBECA
2025 年 1 月入住 1 晚
10/10 超赞
Kelly
与配偶出行
2025年01月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
N/A
Kelly
2025 年 1 月入住 2 晚
10/10 超赞
Verne
2025年01月13日
满意:清洁度、员工和服务、住宿条件和设施
Verne
2025 年 1 月入住 2 晚
10/10 超赞
真实旅客
2025年01月10日
满意:清洁度、员工和服务、住宿条件和设施
真实旅客
2024 年 12 月入住 2 晚
8/10 还可以
Chang
2025年01月8日
满意:住宿条件和设施,清洁度
Chang
2024 年 12 月入住 4 晚
8/10 还可以
Josue's
2025年01月2日
满意:清洁度、员工和服务、住宿条件和设施
Good place
Josue's
2024 年 12 月入住 1 晚
10/10 超赞
Tara
2024年12月27日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Great property and location!
Tara
2024 年 12 月入住 2 晚
10/10 超赞
Morgun
与家人及幼儿出行, 商务旅客
2024年12月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
really close to shops and food, very clean and nice
Morgun
2024 年 12 月入住 3 晚
10/10 超赞
Indera
2024年11月26日
Indera
2024 年 10 月入住 2 晚
10/10 超赞
Luis
2024年11月25日
满意:清洁度、员工和服务、住宿条件和设施
New atmosphere
Luis
2024 年 11 月入住 1 晚
10/10 超赞
Cassandra
与家人出行
2024年11月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location was so convenient for my daughter’s dance convention! I had to run to & from the hotel and the Reno Convention Center many times, so it made it an easy trip.
Cassandra
2024 年 11 月入住 1 晚
6/10 一般
Mark
与家人及幼儿出行
2024年10月27日
满意:员工和服务
Normally have a good experience with Home2 but not this time. Few problems:
Bathroom sink faucet lever broken
Toilet seat loose to the point of being unsafe
Sink separated from counter top, falling from under counter.
Office chair back loose
Smells like cigarette smoke
Many outlets not working, USB A not working.
AC resonates low throbbing frequency, had to turn off.
Maintenance needs to spend a couple hours in that room.
Mark
2024 年 10 月入住 1 晚
6/10 一般
ErleeDawn
与家人出行
2024年10月10日
满意:客房舒适度
不满意:员工和服务
Lack of help.
When we entered our room, the remote was missing to the tv from the room. We called down to the receptionist and no one answered. We then walked down and saw a sign, " Please be patient while I am gone" We waited for 10 minutes. The poor girl was by herself and said that she had to text her supervisor. We went back to our room and we still got no answer. As we walked to the lobby a man in the room next to us was smoking in the hallway. It filled up our entire room. I walked to the lobby again and the receptionist was gone again. We waited for 10 minutes with two toddlers. When she finally came back we asked for another room due to the cigarette smoke. She was very sweet and found us another room on another floor. When we finally got to the room it only had one king bed. There were 4 of us. We promptly left the room to the lobby and again the sign on the counter was there and no receptionist. We waited for another 10 minutes and she finally came back and found another room. I know it wasn't her fault but she was there by herself on a Saturday and there was a lot of customers waiting to be helped. I feel there should have been more people there to help her. We waited for 45 minutes to get a new room and I know that poor was stressed doing it all by herself.
ErleeDawn
2024 年 10 月入住 1 晚
8/10 还可以
真实旅客
2024年10月1日
满意:清洁度
Overall a good stay. Price a bit high compared to other options.
The free WIFI is too slow. I measured 4-5Mbps through my stay which is barely enough for streaming or video calls.
It has a fridge, freezer, microwave and dishwasher but no stove so live be prepared to live with microwaved food.
It's a couple of minutes away from the large mall so convenient for shopping purposes.
Jessica was awesome.