My family and I arrived at the property and immediately noticed it did not look as advertised. Once checked in we were giving a room which didn’t have the room number on the outside. We entered and noticed the room looked nothing like the inside photos and was kind of run down and smelled like raid spray. The heat came on as I was bringing our luggage in and that’s when our trip took a turn for the worst! ROACHES and I mean more than 3 or 4 started crawling from the vents and near the refrigerator. My little girls were terrified! I immediately went down to reception and requested a refund and was told I would receive one but days later Expedia told my refund wasn’t granted by the hotel even though I showed them pictures and video of the roaches in the room assigned. I’m very disappointed with this booking it’s really unfortunate.
Big
2025 年 1 月入住 2 晚
10/10 超赞
Liz
与配偶出行
2025年01月20日
满意:清洁度、服务设施、住宿条件和设施
Quaint and affordable! A great place to stay and we would return!
Liz
2025 年 1 月入住 1 晚
10/10 超赞
William,Reno
与家人及幼儿出行
2025年01月17日
满意:清洁度、服务设施、住宿条件和设施
Very friendly helpful staff
William
2025 年 1 月入住 2 晚
10/10 超赞
William,Reno
2025年01月17日
满意:住宿条件和设施,清洁度
Loved it
William
2025 年 1 月入住 2 晚
4/10 很差
Kaiden
与家人出行
2025年01月13日
满意:清洁度
不满意:住宿条件和设施
There were some roaches in my room and the room wasn’t the cleanest. Also my card would not work really at all. When I went to check out I couldn’t open the door due to my card not working for over 30 minutes. I had to walk all the way around and down the stairs to get a new card and when they gave me a new one that card didn’t work either.
Kaiden
2025 年 1 月入住 3 晚
4/10 很差
Danica
与家人及幼儿出行, 与家人出行, 商务旅客
2025年01月11日
不满意:清洁度、服务设施、住宿条件和设施
Rooms / furniture very outdated, smelled of cigarettes all through facility, ac / heater did not work properly , no extra linen for pull out bed
Danica
2024 年 12 月入住 3 晚
10/10 超赞
Ashley,Reno
与家人出行
2025年01月11日
满意:清洁度、服务设施、住宿条件和设施
Great stay and friendly staff!!! Very clean room and lovely sauna!!
Ashley
2025 年 1 月入住 1 晚
10/10 超赞
Samuel,Richmond
与家人出行
2025年01月10日
满意:清洁度、服务设施、住宿条件和设施
Personnel was helpful.
Samuel
2024 年 12 月入住 2 晚
6/10 一般
Ashley
与家人及幼儿出行
2025年01月8日
不满意:清洁度、服务设施、住宿条件和设施
Place needs a lot of TLC!!! Lots of things need fixed and renovated. Definitely not as the picture described. Very run down. Shower didn’t work, and they were unable to fix it!!! Activities they were supposed to have weren’t in working condition!
Ashley
2024 年 12 月入住 8 晚
6/10 一般
Rong
与家人出行
2025年01月8日
不满意:住宿条件和设施
Room size was good, located near the Truckee river & downtown with free parking included. It's walkable, but the area was not good, few homeless people were rooming around. The building was old, noise from top floor and next door, in-door pool was out.
Rong
2025 年 1 月入住 2 晚
10/10 超赞
Maria
与家人及幼儿出行
2025年01月6日
满意:住宿条件和设施,清洁度
I love
Maria
2025 年 1 月入住 2 晚
10/10 超赞
Ashiya
与家人及幼儿出行
2024年12月30日
满意:住宿条件和设施,清洁度
Had kitchen
Ashiya
2024 年 12 月入住 2 晚
8/10 还可以
Eugenia
与家人及幼儿出行, 与家人出行
2024年12月26日
满意:服务设施
不满意:清洁度
Me gusta y es un lugar muy agradable para quedarse en familia
Eugenia
2024 年 12 月入住 1 晚
4/10 很差
Stein
与配偶出行
2024年12月19日
不满意:住宿条件和设施,清洁度
Apparently, they don't change the bed linen between customers. Carpet very dirty.
Stein
2024 年 12 月入住 3 晚
10/10 超赞
Justice
与配偶出行
2024年12月7日
满意:清洁度、服务设施、住宿条件和设施
Staff were very friendly! I recommend this place especially if you are staying a week or more , it felt like home . Very clean , a lot of things to do as well .
Justice
2024 年 12 月入住 3 晚
8/10 还可以
zeno
与家人及幼儿出行, 与家人出行
2024年12月4日
满意:清洁度、服务设施、住宿条件和设施
Nice place to stay still Improving property when finished will be an excellent place to stay
zeno
2024 年 11 月入住 2 晚
10/10 超赞
Nikki
与配偶出行
2024年11月26日
满意:清洁度、服务设施、住宿条件和设施
The people here were so friendly, and it was a great location to be in the middle of everything but not be in the bright lights will probably go stay there again!
Nikki
2024 年 11 月入住 3 晚
8/10 还可以
Freya,San Francisco
2024年11月25日
满意:清洁度、服务设施、住宿条件和设施
A good stay.
Freya
2024 年 11 月入住 2 晚
8/10 还可以
ASHLEY
商务旅客
2024年11月20日
ASHLEY
2024 年 11 月入住 1 晚
10/10 超赞
Georgine
与家人出行
2024年11月18日
满意:客房舒适度,清洁度
Georgine
2024 年 11 月入住 2 晚
4/10 很差
erik
2024年11月18日
不满意:客房舒适度,清洁度
Not worth being cheap
This property needs a lot of love, but it's not from lack of trying. Everybody I spoke to there was really nice, and the location is great. The room was very spacious. But that all the positives. It was run down. The bathroom had lots of moisture damage. One bed had a cigarette burn on the comforter. We saw a small roach in the bathroom. I wouldn't stay here again, even if it meant I spent a tiny bit more elsewhere.
erik
2024 年 11 月入住 1 晚
6/10 一般
Shaylee
与家人出行
2024年11月5日
不满意:住宿条件和设施
Fine for our needs. Little run down.
Shaylee
2024 年 10 月入住 1 晚
10/10 超赞
Nancy
2024年11月5日
Nancy
2024 年 10 月入住 2 晚
8/10 还可以
Gayle and Joseph
商务旅客
2024年11月3日
满意:客房舒适度,清洁度
It was a lovely restored historical Hotel Resort in a quiet convenient part of Reno. Rooms were clean, well arranged and up to date. Due to my business stay, I was unable to take advantage of the many amenities available at the Legacy Resort Reno so I cannot comment on them. The personal were pleasant and helpful.