Our rooms were dirty when we walked into them had to go back down to the front desk to get new rooms, had asked for connecting rooms but were instead given rooms very far apart
Larry
2024 年 12 月入住 1 晚
6/10 一般
Jason,Libby
带宠物出行, 与配偶出行
2025年01月4日
满意:清洁度、员工和服务、住宿条件和设施
Pet friendly
Jason
2024 年 12 月入住 1 晚
10/10 超赞
Osbaldo
2024年12月30日
满意:清洁度、员工和服务、住宿条件和设施
I lake all the service and how clean it is.
Osbaldo
2024 年 12 月入住 2 晚
10/10 超赞
carolyn
2024年12月28日
满意:清洁度
carolyn
2024 年 12 月入住 2 晚
10/10 超赞
Mark
2024年12月25日
Mark
2024 年 11 月入住 1 晚
10/10 超赞
Aaron
2024年12月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel staff were very chill, bar was fun.
Aaron
2024 年 10 月入住 1 晚
10/10 超赞
ROSE
2024年12月10日
满意:清洁度、员工和服务、住宿条件和设施
ROSE
2024 年 12 月入住 2 晚
8/10 还可以
Timothy
2024年11月23日
满意:员工和服务
Timothy
2024 年 11 月入住 3 晚
10/10 超赞
Lemetrica
与配偶出行
2024年11月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pictures don’t do the hotel justice. The spa amazing. The staff friendly and knowledgeable of the area, very helpful.
Lemetrica
2024 年 11 月入住 2 晚
6/10 一般
Alexis
2024年11月7日
Alexis
2024 年 11 月入住 1 晚
10/10 超赞
Christina
2024年11月4日
满意:服务设施,清洁度
The best hotel in Reno… bar none!
Best in class customer service. Beautiful accommodations - well appointed room, spectacular restaurant and perfect river front location.
Christina
2024 年 11 月入住 1 晚
2/10 糟糕
Mohamed
2024年10月29日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
When we checked out one of staff members were not nice and not welcoming. They didn't even smile or ask us about our stay. They questioned a for request email thinking it was coming from me. We felt we were treated as if we re criminals. Not coming back here again.
Mohamed
2024 年 10 月入住 1 晚
10/10 超赞
Kim
与家人出行
2024年10月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My favorite place to stay in Reno for sure.
Kim
2024 年 10 月入住 1 晚
8/10 还可以
SUSAN
2024年10月6日
满意:清洁度、员工和服务、住宿条件和设施
SUSAN
2024 年 10 月入住 1 晚
6/10 一般
Carlos
2024年09月30日
Carlos
2024 年 9 月入住 2 晚
10/10 超赞
tim
2024年09月17日
满意:清洁度
tim
2024 年 8 月入住 5 晚
6/10 一般
William
商务旅客
2024年09月17日
满意:清洁度、员工和服务、客房舒适度
Lighting in the room, especially in the bathroom was insufficient
Front desk staff, however, were great
Restaurant was above average; somewhat limited menu, but what was on there was very good
William
2024 年 9 月入住 1 晚
8/10 还可以
Andrea
与家人出行
2024年09月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Checking in was great as we arrived early and they accommodated us immediately. Rooms were nice, but small. Dining in hotel was good, but didn't like the area around the hotel. Didn't seem safe. Parking not included in stay.
Andrea
2024 年 9 月入住 1 晚
10/10 超赞
Wayne
2024年08月19日
Wayne
2024 年 8 月入住 2 晚
10/10 超赞
Deanna
带宠物出行, 与配偶出行
2024年08月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed the pet friendly stay at Renaissance. The staff was pleasant and helpful. The spa is welcoming and relaxing. We enjoyed the Shore Bar and the patio by the river.
Deanna
2024 年 7 月入住 2 晚
10/10 超赞
Tommy
与家人出行
2024年08月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location
Tommy
2024 年 8 月入住 3 晚
10/10 超赞
Celia
与家人出行
2024年08月12日
满意:清洁度、员工和服务、住宿条件和设施
We had the BEST stay here. We got an amazing upgrade. Corner room with magnificent views. Every single staff member was professional and kind. The restaurant is really good. You can sit inside or outside with a front row river view. The fresh brioche bread with avocado or made as French Toast was a favorite. If you need to be in that area of Reno, I wouldn't stay anywhere else.
Celia
2024 年 8 月入住 2 晚
8/10 还可以
Shannon
2024年08月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location
Great place to stay. Hotel can be a bit loud based on traffic noise, air conditioner, and other guests. The staff was amazing, the facility was clean and up to date. Only suggestion is to upgrade pool area, looks the same as 8 years ago when I last visited.