A few operational aspects stood out that could benefit from improvement. Firstly, for guests arriving by car, there was no clear guidance provided in advance or at check-in regarding access to the parking facility. We were eventually assisted by a member of the housekeeping staff, which was helpful, but this information should ideally be part of the standard check-in process to ensure a smoother arrival experience.
Secondly, the check-in experience itself was underwhelming. The front desk personnel appeared disengaged and indifferent, which set a somewhat impersonal tone upon arrival. In contrast, the check-out experience was notably more positive, with a different team displaying a friendly and welcoming attitude. This inconsistency in service highlights a potential gap in staff training or management oversight.