We had a nice time in Gennadi but it’s a good but not great hotel with some major flaws. Positives; buffet and all inclusive drinks are excellent, restaurant staff are nice and very attentive (Anna), the rooms and pool areas feel clean and modern. There is live music at breakfast, lunch and dinner which is very nice. Negatives; the hotel has no atmosphere as every available space is filled with so much furniture but almost no decorations/ cheap fake plants. So the lobby and bar area feel corporate, the main restaurant feels like a canteen with ridiculously bright lights and the grounds have neglected planting areas. The a la carte food was a bit hit and miss and there is very limited drink choice at the buffet dinner. The reception service was shockingly bad; took forever to get an answer and was dismissive. E.g, I told reception that I hurt my foot, could barely walk and asked for first aid bandage and I was told I should go to the mini mart as they had run out !! Some of the rooms have bad views, either over adjacent scrub land or directly onto a bush. And for families with babies there are NO rooms with baths, so you are given a tiny baby bath that you need to use in the shower. The rooms are fully open plan to the bathroom so once your baby is asleep in the room you cannot do anything in the bathroom without waking them up. Overall, I am sure if you go to Gennadi Grand resort you will have a nice time but all the negatives add up and prevent it from being a great hotel.
