10/10
Amazing hotel and incredible staff!
This was my first family holiday and the staff were really friendly and accommodating from beginning till the end.
I made a mistake with my room bid by selecting an automatic upgrade. We got to check in and because I wasn’t informed that the bid had been accepted I thought it hadn’t gone through. The staff kindly explained the situation and rather than make a big fuss they allowed us to upgrade for free!!
The facilities in the hotel are amazing and the bar staff (where I spent most of my time lol) are really courteous. By the end of it they knew me by name and the holiday felt wholesome!
I will definitely be returning and I will definitely be exploring their partner hotels.
Thank you to Kiki and the reception team on 07.05.25; incredibly hospitable staff!!
Rochelle
2025 年 5 月入住 4 晚