The room smelled like wet dog and carpet was sticky. Bathroom tiles were broken and some were loose. Room was not cleaned and linens (which were not stocked properly for the amount of people we reserved the room for) were never replaced. When we went to the front desk, we were given hand towels (no wash cloths or regular size towels to dry off). Other guests were in line asking for the same thing and staff advised they had no towels at all. Breakfast- no juice, no bottled water, only coffee and hot water was available. I did not expect a 5 star hotel, but thought we would at least get the bare minimum of what we paid for, which absolutely did not happen. Extremely surprised and disappointed.
Amelia
2025 年 5 月入住 2 晚
2/10
Dirty room,, no towels, staff was not helpful at all! Not worth the money for sure.
Jeffrey
2025 年 5 月入住 2 晚
4/10
Beds were terrible. Carpet was not cleaned and needed to be vacuumed. The elevator had ketchup all on the floor. Hall smelled like dirty mop water.
Jessica
2025 年 5 月入住 2 晚
4/10
Furniture ripped and stained. Front desk receptionist very unfriendly and lack luster about our concerns. Never apologized on behalf of the hotel for the issues we raised
Jay
2025 年 5 月入住 2 晚
6/10
They had no towels
Ulbia
2025 年 5 月入住 3 晚
10/10
Everything was wonderful with the property didn’t really have no issues. Staff was great. Rose is clean and neat.
DANNI
2025 年 5 月入住 1 晚
6/10
The guy at the front desk was nice and accommodating. Overall the hotel seems a little rundown and neglected. Our room didn’t have toilet paper so we had to go ask the front desk at midnight. We were here for only about 8 hours overnight but it was cheap and got the job done.
Benjamin
2025 年 4 月入住 1 晚
10/10
For the level of care that the hotel is in, it's a bit overpriced. We didn't realize it was University of Richmond Graduation Weekend, which is why the rooms are priced high
Long
2025 年 5 月入住 1 晚
6/10
Checked into room 505 and found only half of the lights in the room worked. TV did not work, there was no room phone, there was no toilet paper and maintenance was out of it for entire hotel,(“an order had been placed but didn’t come in”) Changed rooms! Second room was clean, everything worked and there was one full roll of toilet paper. Cable goes out if it rains. Had to sign onto internet daily. The entire place needs to be updated. Elevators were dirty, carpets are stained and garbage outside of door of one room was on the floor for three days. Housekeeping comes in at the end of your stay unless you ask for it. Towels were rough and thin. Breakfast was ok and those who worked that area were excellent. Folks at the front desk were helpful and did the best that they could with what they had. Next time we go to the area the Comfort Suites will not be on the top of our list as a place to stay.
Harry
2025 年 5 月入住 3 晚
8/10
thank you for your help
Sediq
2025 年 5 月入住 1 晚
4/10
I visited Comfort Inn 5/3/25 to 5/4/25. We had to be moved to another room around 2:30am because the toilet overflowed. The attendant couldn't find a plugged. Prior to that I asked for some toilet paper. My bathroom didn't have any. The attendant searched high and low for some. He had to go to an empty room to get me some. The breakfast (Sausage and eggs) were burnt. This was supposed to be a relaxing weekend for me and my daughter that turned into a disaster.
Jan
2025 年 5 月入住 1 晚
2/10
This property is in terrible disrepair! Our room #201, at first glance looked ok, but when we closed the drapes they fell off the brackets and had HOLES in them! Pull out sofa had questionable looking sheets, NO PILLOWS OR BLANKET available. Towels were cheap and the tub had hole in it and looked disgusting. Toilet rocked, wallpaper peeling off above shower, slow drain in tub and floor looked dirty. Also no tp available. Staff seemed overwhelmed. Housekeeping questionable but maintenance terrible. We were very uncomfortable
Sue
2025 年 4 月入住 1 晚
4/10
The bathroom was dirty, I found a used bandaid in the shower drain, mold in the shower covered by wallpaper. Limited breakfast choices.
Emma
2025 年 4 月入住 4 晚
10/10
Jeremiah
2025 年 4 月入住 5 晚
8/10
Leobardo
2025 年 4 月入住 1 晚
10/10
I enjoyed my stay for the price that was paid
Julia
2025 年 4 月入住 1 晚
10/10
It was an easy check in and the room was clean.
Nicole
2025 年 4 月入住 1 晚
4/10
Michelle
2025 年 4 月入住 1 晚
8/10
Vicki
2025 年 4 月入住 1 晚
4/10
We planned a quick over night stay on our trip down to Florida. Upon arrival the clientele appeared a little sketchy with lots of partiers…
We had planned for our kids to swim the following morning to burn some energy. Unfortunately the pool was under maintenance and the room was disgusting.
We had to share the king size bed because the pull out couch was covered in grime,
The headboard of the bed was covered in grime and hand prints. Stains on the floor and eye lash extensions in the shower.
The bathroom was in need of some repairs with broken cabinetry and a scribbled out Roku sticker.
There were only a couple of towels in the room and no extra linens even if we wanted to use the pull out bed.
We were so grossed out that we rushed to leave the following morning and didn’t want our kids to touch anything or put anything down on a soft surface…
We won’t be returning to a comfort inn anytime soon
Christina
4/10
Not updated
Karla
2025 年 4 月入住 3 晚
2/10
This property is extremely unclean and has multiple damages to the property. The room smells very old and rank. The bathroom has stains on the ceiling with peeling wallpaper. The doors do not closed without force. The wifi is very weak and spotty.
Dexter
2025 年 4 月入住 2 晚
10/10
Great hotel
james
2025 年 2 月入住 1 晚
6/10
For what you apt for it’s a deal. Staff was hit and miss as far as friendliness. The room is roomy. Just needs an update. Bed was ok. My back was killing me