We stayed at this property for one night on our drive to FL. We reserved a room with 2 beds. We arrived around 10:30PM and had to repeatedly yell "Hello? Is anyone here?" to get the young man to come out to the desk. We got signed in and went to our room....which reeked of smoke ( its a non- smoking property). Im not talking about one person having a cigarette the night before. It STUNK! There's absolutely no way a cleaning crew would not have pucked up.on it. We returned to the desk (ANYONE HERE???) and were changed to a different room. It's now after 11PM and we're tired, so we start getting ready for bed. My daughter uses the bathroom, then i do. The water by this time has gotten hot, really hot!. I move the lever on the sink around and theres no change. By this time we're both ready for bed. My phone beeps...a message from the management asking about our room. Any problems? I answer and tell them about the issue with the hot water. No response and we're so tired, we just go to sleep. In the morning, we try to take showers, and theres only super hot water in the tub too! We manage to use bottled water that we had in the car to brush our teeth and washed up as best we could. Not a word about the message i sent, no one at the desk when we checked out. I would never stay there again and would suggest tbat you dont either.