Front desk lady very rude.. If we spent out of our pockets instead of Expedia we could stay longer, cold air coming through Windows and hole in ac unit, leaks from upstairs, no lock on the door, nothing but smoke coming into our room, loud next door and bearing on walls and talking about handing out drugs and prescription drugs no ice, carts, one working elevator and never cleaned parking lot, floors and elevator of ice and snow with no caution signs. No mats anywhere sink in bathroom totally moving and leaking. Couldn't even adjust the heat. Shower controls kept moving and got burned...Stay in your car instead