The property was overall very clean, friendly and helpful staff. Our room was very clean and the bathroom itself was clean but the ceiling had gnats or fruit flies stuck to it and no exhaust van so there was a small bit of discolored condensation on the ceiling every time we showered. Otherwise, very clean room and hotel. Quiet rooms, lots of dining close by, walkable distance.
Ariel
2025 年 5 月入住 1 晚
6/10 一般
Lynne
与家人及幼儿出行
2025 年 5 月 22 日
满意:住宿条件和设施
不满意:服务设施
Good downtown location. Valet service and front desk staff was great. Lovely outdoor seating. Room was big; a little tired. Fridge didn't work; they replaced it with another fridge next to the dresser in the room.
Pool area was old, dirty. Super slippery floor tiles; hair, gunk on floor. Pool surfaces dirty.
Don't order room service. 3 servings came combined, tossed in 2 plastic bags in plastic containers, and there was no place in the room to eat it.
Lynne
2025 年 5 月入住 1 晚
6/10 一般
norman
2025 年 5 月 12 日
满意:清洁度
不满意:员工和服务
I went to Richmond for the world premiere of an opera at a theater just a block away from the hotel. Check-in was fine and my room was clean and comfortable. However, it lacked basic amenities: a glass in the bathroom, pen and a pad on the desk, etc. So - bare bones. I stayed for two nights and my room was not serviced on the second day.
norman
2025 年 5 月入住 2 晚
6/10 一般
Marketa
与配偶出行
2025 年 5 月 12 日
满意:员工和服务,清洁度
Overall the stay was nice, the restaurant was good, VERY pricy. $16 for 3 small/medium pancakes. The front staff were nice, no complaints there. We did reserve an accessible with a tub due to a physical disability, and unfortunately were given a shower and noticed too late as we were there for an event. The room was MOSTLY clean. You can tell it had been wiped down fast but not thoroughly cleaned. Went to order room service to find that the phone did not have a power cord!! (Honestly we found this hilarious)
Marketa
2025 年 5 月入住 2 晚
10/10 超赞
laura
与家人出行
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had a great stay here for my graduation weekend! Everyone was accommodating and wonderful. Kudos to the bar staff, they were slammed but always attentive.
laura
2025 年 5 月入住 3 晚
4/10 很差
Neena,Windermere
与家人出行
2025 年 5 月 9 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
I didn’t like this property for $260 a night no wayyyy never again. It needs a renovation big time. Front area desk was dirty not wiped down in a while. Really dirty. Entrance to hotel has horrible old tiles and our room had a door to the bathroom that needed to be replaced. Really old and scraped. No finishing touches to the hotel. Just horrible felt like a 1 star motel. Staff at hotel was nice but that’s about it.
Neena
2025 年 5 月入住 2 晚
4/10 很差
Nina
2025 年 5 月 5 日
Nina
2025 年 4 月入住 1 晚
10/10 超赞
Andrea
2025 年 5 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Andrea
2025 年 4 月入住 1 晚
6/10 一般
Helen
与家人出行
2025 年 4 月 28 日
满意:员工和服务、服务设施、住宿条件和设施
Good location with many restaurants within walking distance. Hot tub a plus. Over priced in general.
Helen
2025 年 4 月入住 2 晚
8/10 还可以
Fayanna
商务旅客
2025 年 4 月 27 日
满意:住宿条件和设施,服务设施
In the area was good with just enough activity, not being super quiet or super loud. I had to switch my room once because of the condition of the table and couch. The couch in the new room was still stained. All of the furniture in the rooms which I saw needed to be shampooed.
Fayanna
2025 年 4 月入住 5 晚
6/10 一般
Jean
与配偶出行
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Expensive parking & breakfast
Jean
2025 年 4 月入住 1 晚
2/10 糟糕
Hunter
与配偶出行
2025 年 4 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
We waited in a line to check in for 30 minutes. A man cut in front of us and said he tried to enter his room but it was already occupied. We were afraid that would happen to us because the staff looked very stressed and scrambled.
Hunter
2025 年 4 月入住 1 晚
8/10 还可以
Ally
2025 年 4 月 18 日
满意:员工和服务,清洁度
The overall experience was great besides one thing. The hvac in my room was too loud everytime it went on and off. It felt like someone was coming into the room. Besdirs that everything was ok
Ally
2025 年 4 月入住 1 晚
2/10 糟糕
Brittany
与家人及幼儿出行
2025 年 4 月 6 日
满意:服务设施
不满意:清洁度、员工和服务、住宿条件和设施
Brittany
2025 年 4 月入住 1 晚
10/10 超赞
Balsam
2025 年 3 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
Everything was good.
Balsam
2025 年 3 月入住 1 晚
10/10 超赞
MARY
2025 年 3 月 18 日
MARY
2025 年 3 月入住 1 晚
10/10 超赞
songtao
2025 年 3 月 16 日
songtao
2025 年 2 月入住 3 晚
10/10 超赞
Laura,Roanoke
2025 年 3 月 16 日
Laura
2025 年 3 月入住 2 晚
2/10 糟糕
Marlon,Alexandria
与家人出行, 商务旅客
2025 年 3 月 16 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
When I walked into the lobby the receptionist was more preoccupied about the conversation with her coworker instead of checking me in, I had to tell her, excuse me I am in a rush can you please check me in.
Marlon
2025 年 3 月入住 1 晚
10/10 超赞
Melinda
与配偶出行
2025 年 3 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed here for a night away and to see a concert at the national. The hotel was very nice upon walking in- there was convenient parking right across the street if you don’t want to pay for valet (~$20/day). The staff were great as well as the bar on site. Our room was very quiet. Almost too quiet, so if you sleep with noise in the background, bring your own sound machine. Overall our stay was fantastic and I would definitely stay here again!
Melinda
2025 年 2 月入住 1 晚
10/10 超赞
Donna
2025 年 3 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Donna
2025 年 3 月入住 1 晚
10/10 超赞
Dustin
2025 年 2 月 26 日
Dustin
2025 年 2 月入住 2 晚
6/10 一般
Janice
与家人出行
2025 年 2 月 24 日
满意:清洁度、住宿条件和设施、客房舒适度
Location has no free parking and very limited valet parking. We had to park outside the premises. At a minimum, they should have enough space for their own customers to pay for valet parking.
Janice
2025 年 1 月入住 2 晚
4/10 很差
leonard
与家人出行
2025 年 2 月 23 日
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
The property is getting dated. The staff is excellent. Rooms are tired.
leonard
2025 年 2 月入住 3 晚
4/10 很差
真实旅客
2025 年 2 月 23 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
No cups. TV didn’t work. No do not disturb sign. Toilet broken