2/10 糟糕
Prashant
与家人及幼儿出行, 与家人出行
2025 年 5 月 27 日
We got assigned a room with air conditioning not working, no bedding for sofa come bed, no phone in the room to call the front desk, no batteries in tv remote. After calling front desk from our personal cell phone, they told us that they cannot provide the bedding because they do not have any more. When we reserved the room, we had indicated number of guests so that should have not be surprise for the hotel staff.
After calling corporate and spending an hour with customer service, we were assigned a different room. That room did not have hand soap in the dispenser and the drain in bath tub was clogged and slow to drain. Overall it was a pathetic experience for us. We trust Holliday Inn Express brand and this experience will make us think twice before making the reservation for future travel. We will definitely not be coming to this HIE property again.
Prashant
2025 年 5 月入住 2 晚