I ⭐️⭐️⭐️⭐️ (4 out of 5 stars)
Rating: 8/10 — B+ Overall
My first impression of the hotel was excellent — the lobby was very clean, modern, and inviting. The front desk staff were professional, warm, and welcoming, which made check-in smooth and pleasant.
However, when I got to my initial room, I noticed the shower floor was slightly dirty and there was an unpleasant odor, similar to a bowel movement. Additionally, the room phone wasn’t working. I reported this to the front desk, and the receptionist immediately resolved the issue by switching me to a new room and even gave me a complimentary breakfast voucher for the inconvenience. That level of responsiveness was truly appreciated.
Later that evening, some teenagers were being loud in the hallway around 11 PM to midnight. I called the front desk, and they quickly took care of the situation, allowing me to get a good night's rest.
On the day of checkout, I had difficulty using the laundry room since the washer required a mobile app to operate and the code wouldn’t link to my phone. When I briefly stepped away to grab something from my room, another guest took my clothes from the machine. Thankfully, the incident was caught on security footage, and once again, the receptionist handled it professionally. They compensated me with money to wash my clothes at an outside laundromat, which I greatly appreciated.
Despite the initial hiccups, the staff truly made the difference — I give them a 10/10 for their professionalism, kin