My wife and I chose this hotel because it was within a 10-15 minute drive (due to traffic) of the convention we were going to. Check-in went smoothly, however, we were given a smoking room despite having booked a non-smoking room. I noticed a "sold out" sign on the door the first night, and due to the cigarette smell not being as strong as in some other places we've stayed, we chose not to complain. The beds were comfortable but we did find the pillows to be a bit on the lumpy side. Despite being near a highway and an airport, we found that the hotel was (for the most part) rather quiet. Our only complaint was that the next morning, we did get woken up by an argument occuring directly next door to us. A woman was crying rather hysterically, screaming and shouting, and at times, it sounded like items were being thrown around the room. I chose to bring my concern to the front desk as my wife and I heard the woman scream "help me," "what's going on?" and "How did I get here?" multiple times. The front desk told me that they would send someone to check on the guests, but when approximately twenty minutes passed and no one came, we chose to call the police out of concern. The police informed us that we were not the first to call and did come to investigate, but acted nonchalant about the situation. They actually shared information with us; saying that the woman "had too much to drink" and was experiencing a "mental crisis". By the time we returned, the other guests had left.