On the morning of my reservation Expedia sent me an email about fixing my credit card at the Greenview Inn by 11:24 pm or having my room cancelled. It was my screw up with an expired card that declined, but it was a pay at the hotel reservation so I didn’t think it would be an issue. I was already on my way and wasn’t sure I’d make it through Long Island traffic by 4:00pm check in, so I called the Inn to give them my credit card info. They told me that they already cancelled my reservation, and couldn’t help me. Thankfully they called me back after 10 anxious minutes and said they found a room and would honor my reservation. I arrived around 5:30 pm and check in was easy.
I got back to my room a little before midnight, and my key card didn’t work. The desk clerk tried to open the lock and could not. He called the manager and when he arrived, he couldn’t open it either. After about a half hour of waiting they offered me another room, but I continued to sit in the lobby, because I needed my diabetic meds before bed. Around 1:00am they said it might be a while for a locksmith, so I opted for the offered room. They came and woke me up shortly after 2:00am so I could retrieve my clothes and meds. Guy said sorry, these Chinese locks suck and that they were ordering better ones. At check out I told the desk clerk my night was terrible and he just said sorry, and handed me my receipt. I was very surprised they did not offer me a discount or something to remedy the situation.