I stayed at Ayres Hotel in Corona for a business trip and had a very disappointing experience. Lynn at the front desk was rude and unhelpful both at check-in and during a later interaction. She made me feel like I was bothering her by simply asking a question, even though the lobby was empty.
My room wasn’t thoroughly cleaned—there was a stained towel with a long hair in it, which made me question the overall cleanliness. To top it off, I drank from the $4 water bottle provided in the room, and it tasted like tap water—possibly even refilled.
When I brought this to Lynn’s attention, she still insisted on charging me. I asked to speak with the manager. After hiding in the back, Scott Smith finally came out and showed zero care or professionalism. He rudely told me I had to pay for the water since I drank from it, ignoring the fact that it may have been tampered with.
We had two rooms and spent over $600 for just two nights. I travel often to Riverside/Corona and had hoped this would be a reliable hotel, but after this experience, I’ll never stay here again. Ayres has lost consistent business over $4—and I’ll be sure to share this experience with others.