“Excellent customer service. Special thanks to 大山英雄，野口亮二。大山 is a language genius, speaks English, mandarin and a bit of Cantonese. Both are very enthusiastic to help and make life easier for us. Wonderful people, and among the best I have ever seen.”
“Located at the hilltop, the ryokan gave us serenity and calmness. I particularly loved the big terrace on the 1/F where we could see the city lights. Staff, Manager in particular, were extremely helpful. Dinner and breakfast were nice. ”
"Overall is good. Service is nice. The staff is enthusiastic and kind. There is one thing I would like to mention. We booked a "two bed + one sofa bed" room and indicated we have 2 adults and 2 children. However, the room supplies are all for 3 persons. Extra supplies are sent to us after communication but it is a little inconvenient for us.
There are washing machines in 9F but the amount is not enough. It is always occupied. Hope you can increase the numbers of washing machines if possible. "
