Staff was great,first visit,was able to check in earlier,but I knew,but was hoping to since there were but a few guests,and the fact I drove in from Ohio due to life flighting brother to Salem and Roanoke area,first room was dirty,and looked as is was falling down on the backside of hotel second visit,two days later I was charged more for room and checked in at seven that night no prorate on room,where as first visit they wanted and extra thirty five dollars to check in two hours early,second room was clean,but had no TV service,out even when we checked out at eleven,I feel as thou we should have been reimbursed a little,for lack of convenience,and having know phone in room to call office ,or appropriate seating in room , first room no chairs at all second room only a roll,chair not what was showed, to how the room was suppose to look like,and was reserved as and upgraded,by know means was that the case,so I was very disappointed,with service,that I paid for,in a time of and emergency in my family,view was great and people nice
