6/10 一般
Wilmer
与配偶出行, 团体旅客
2025 年 8 月 7 日
满意：清洁度
不满意：住宿条件和设施，员工和服务
We returned to the room very late on Sunday night and noticed that the WiFi was would not connect. Then in the middle of the night we noticed that the AC was not working and that the entire unit was very hot . We tried calling but the phone also did not work . We tried to call once again in the morning and the phone was still not working. On Monday we left for an our events and then speak with the night agent once after we returned to an extremely hot room . The ac , the fans ,phone and WiFi all did not work . Someone came up and “tripped the breaker” and then it started to work . We unplugged the router and then the wifi worked . We would also like to express that some of the buffet workers made a few of us feel unwelcome and that we were a bother to them . The end of Sunday night the staff at the bar was very rude and even started to argue with each other. The morning of our departure we spoke with an agent and was informed to speak with a manager later on before leaving since the manager was not available. We returned and spoke with Danery and was given her business card as well as the manager’s. Danery informed us to send an email to both. I sent several emails in regards to the issues with the room but have not receive a response . Although there was a few issues with our room and the staff I would like to mention that overall the staff was very friendly .
Wilmer
2025 年 8 月入住 2 晚
