**Pros:**
- Spacious suite
- Smooth check-in process
**Cons:**
- **Misplaced toiletries:** The hand soap was incorrectly labeled as body wash. When I reported this to the front desk at 9:30 PM, the receptionist said she couldn’t retrieve the correct item from storage because she was the only staff member on duty and couldn’t leave the desk. Instead, she provided small sample-sized body washes as a substitute.
- **Poor cleanliness:**
- The bathroom shelf (where towels were stored) was visibly dusty.
- The popcorn ceiling in the bathroom appeared discolored, with black patches resembling mold.
- **Safety/mechanical issue:**
- The bedroom smoke/CO alarm began beeping at night. When I reported it at 10:30 PM, the front desk agent suggested I unplug it myself—even asking if I had a bar stool to climb on. While I understand the alarm may have needed a battery change, expecting a guest to handle this was unprofessional.
- The agent offered a room change. She told me that guests cannot have two active room keys simultaneously, meaning one family member would have to stay behind in the original room while the rest moved. This is because the room key to the 1st room would be disabled while the second room key is active. With two young children, this was impractical late at night.
- Fortunately, the beeping eventually stopped, allowing us to stay in the original room without further disruption. We returned the second room key before the night ended.