I made my reservation online. I went to the hotel. They told me they couldn’t find my reservation, but they said I could go ahead and get a room if I pay for it again Expedia needs to not deal with the Rochester hotel. I’ve never had a problem using. Expedia before this. I am completely dissatisfied and disgusted by this hotel.
William
2025 年 3 月入住 1 晚
6/10 一般
Phillip
与家人出行, 商务旅客
2024 年 12 月 13 日
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
Front desk vacant. Had to call for her to come down to check in. She brought her kids. Acted as if we were inconveniencing her to check in. Room was nice. Acceptable if you want only a place to sleep. No amenities. On street parking. Poor signage.
Phillip
2024 年 12 月入住 1 晚
2/10 糟糕
Heather
团体旅客
2024 年 11 月 9 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very rude, the bathroom was FILFY...someone's used washcloth was in the shower and clumps of long hair was in and on the shower drain
Heather
2024 年 11 月入住 2 晚
2/10 糟糕
Shanya
2024 年 11 月 7 日
Shanya
2024 年 11 月入住 1 晚
6/10 一般
Mark
商务旅客
2024 年 11 月 6 日
满意:员工和服务
Room had dirty floor - stained bed sheet. Found small bug on bed sheets. Bathroom had only shower stall - no bath tub. Okay place to stay if only one night. Being not pet friendly was main reason for staying there -
Mark
2024 年 11 月入住 1 晚
6/10 一般
Marvin
2024 年 10 月 22 日
Restful stay in an old style hotel
Had a restful stay.
Marvin
2024 年 10 月入住 1 晚
10/10 超赞
Marshela
2024 年 10 月 10 日
满意:清洁度、员工和服务、住宿条件和设施
Enjoyed my stay
Marshela
2024 年 10 月入住 1 晚
10/10 超赞
Carlos Alberto
2024 年 10 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Carlos Alberto
2024 年 10 月入住 1 晚
10/10 超赞
Virginia
与配偶出行
2024 年 9 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We liked the price, the shower was new, the room was perfectly clean. It just needed towel racks.
Virginia
2024 年 9 月入住 2 晚
10/10 超赞
Virginia
与配偶出行
2024 年 9 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was clean and the staff was friendly. The restaurant Downstairs was great. It just needed towel racks.
Virginia
2024 年 9 月入住 2 晚
10/10 超赞
Solomon
2024 年 9 月 24 日
满意:清洁度、员工和服务、住宿条件和设施
Solomon
2024 年 9 月入住 2 晚
8/10 还可以
Debbie
2024 年 8 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
Debbie
2024 年 8 月入住 1 晚
10/10 超赞
Rick
2024 年 8 月 4 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Overwhelmed and Thankful!
Cool little place and a cool little town. The bar and pool tables are excellent. The breakfast at the restaurant in the morning was outstanding. Service was top quality and the food was delicious! My girlfriend and I we're overly impressed with everything. I'm not sure exactly what her title was but a girl named Sky went above and beyond to accommodate a late check-in for us. I'm not sure that this would happen every time but we were in a little bit of a different situation after a crazy weekend that we had had. They were very understanding of our situation and Sky totally and completely went out of her way to meet us. I'm not sure if they would do this for anyone, but it was an extraordinary gesture of her to meet us at a late hour. Thank you again Sky! If we are ever in the area again I would 110% stay at the hotel again!
Rick
2024 年 8 月入住 1 晚
8/10 还可以
tatsuo
2024 年 7 月 7 日
满意:清洁度、住宿条件和设施、客房舒适度
tatsuo
2024 年 6 月入住 1 晚
6/10 一般
Mary
与家人出行, 商务旅客
2024 年 6 月 6 日
满意:员工和服务
不满意:清洁度
I was waited on by the owner Ken who was very kind and gracious but the employees were nowhere to be found when needed. This hotel is a Landmark of Rochester and very old but updated. The cleaning could have been much better but was not the worse I have ever encountered. They do offer free WiFi and is conveniently located in downtown Rochester. There is multiple stores within walking distance.