Just a few years ago, this was our favorite hotel to stay at. It was very clean, updated and had a great breakfast that beat most local breakfast restaurants. This trip proved to be a 180 degree different experience. Upon arrival, we had to wait and then yell to the back to get someone to come to the front desk to check us in. We were never welcomed as guest under any circumstances. Throughout the stay, everyone we came in contact with did not have a uniform on and carried the same unwelcoming demeanor. Upon walking to our room, we found a lack of upkeep and cleanliness to the facility; elevator buttons broken, tile damaged, walls damaged, 1st floor smelling of smoke and hallways not vacuumed. Our room had dirty bathroom tub corners and mold on the ceiling. The water pressure was sub par to even shower. The carpet was very worn and dirty. Room also showed a lack of upkeep; carpet pulling from the wall, chair very worn and dirty, other furniture scraped up and worn as well. As we departed, we hoped that the breakfast would make up for the experience but only added to the horrible experience. Breakfast was completely out! No hot food whatsoever and after reviewing other options, only found cereal available. We informed the front desk and he stated they only had one cook and were busy. We’ve always seen the breakfast area just as busy during our stays and it never affected the quality and availability of food. Overall, it’s apparent that leadership is needed in this hotel.