2/10 糟糕
Tiffany
团体旅客
2025 年 8 月 30 日
We used to stay at this hotel everytime we had to travel to Santa Rosa for a Dr appointment which is at least twice a year. This hotel has gone downhill so much since Best Western no longer owns it. The manager there during the day is always so rude always has an attitude. The beds are like rocks and we always stay there bc we enjoyed the hot tub. The past 2 times we have stayed the hot tub has been out of service. The first time due to cleaning and she said it would be closed all 3 days we were there and another employee told us the day before we left it was just that one day. This time it was closed bc the city shut it down for not having the correct chemicals. We will definitely take our business elsewhere from now on. Sad to see such a reasonable great hotel go so far down hill in a matter of just a year or so
Tiffany
2025 年 8 月入住 3 晚