The staff at the hotel are fantastic. Fabrizzio was so helpful, walking us around the corner to the taxi he called for us. Even chasing it down when they loaded up the wrong tourists. The entire staff treat you like family. Our room was beautiful, tastefully furnished with antiques. We were thrilled. Occupying a historic building dating from the 13th century, it was built hundreds of years before Trevi fountain. As such you dont expect a hotel with that much history to look like the Four Seasons, nor would you WANT it to. Instead you get a beautiful comfortable clean welcoming convenient place to stay, literally in the heart of the city. Considering the location is right across from the busy trevi fountain, you'll wade thru crowds to get to the lobby, but the moment you cross the threshold, its remarkably quiet, relaxing and welcoming. I slept so well. The breakfast room/bar on the top floor has a view of Trevi Fountain to die for, so even if you dont have a fountain view from your room, you can enjoy a world class view upstairs. (And do keep in mind if choosing a fountain-view room, the fountain stays busy late, so don't its unfair to complain about noise). I highly recommend Hotel Fontana