Elisabetta and her team at the hotel were very friendly and welcoming. We arrived early in the morning and they held our luggage so we could enjoy the city until our room was ready. The breakfast was delightful- great selections of croissants, meat, cheese, fruit, fresh squeezed orange juice and tasty coffee. There was an elevator to help with baggage, although the beautiful old marble steps were lovely to occasionally climb. As are most accommodations in Europe, the room and bathroom were a little on the smaller side, but this did not detract from a great experience. Everything was clean with fresh towels daily and cold water provided in the mini fridge. The location is perfect and walkable to most attractions, with bus stops a few steps away in the street. Also several restaurants very close by and the staff were always helpful in giving recommendations. Will absolutely recommend to friends and visit again for future trips!