I have to say, I expected more. It did not start off well when we arrived. My friend and I were dropped off by a taxi and the taxi driver helped take our luggage down, but there was a gentleman there from the hotel who did not offer to help us with our luggage. He just watched me, 6 months pregnant and my friend who is female, struggle to move our luggage into the hotel. The taxi driver was not happy and told him something, but he just stared at us with as if we bothered him. We dragged our luggage inside and I promptly asked check in if they help with luggage being that I am 6 months pregnant. She said something to another person but didn’t respond to me. Meanwhile, the same gentleman who did not help us just stared at us every time he saw us. Another gentleman did come along later to take our luggage up but it felt like the other guy did not want to go below his pay grade. He did not even hold the door open for us ladies. Needless to say, we were not impressed. They even charged us items in the fridge that they never told us about. The other hotel we stayed at prior was so much better and gave 5 star service. I would think twice about staying at this hotel. While in Italy I was treated so kindly by other people as I am pregnant, but not this hotel. I was hugely disappointed.