Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you
Joan
2025 年 5 月入住 2 晚
8/10 还可以
Nancy
与配偶出行
2025 年 3 月 4 日
满意:员工和服务,清洁度
Beautiful property and outdoor gardens. Staffwere excellent andthe breakfast was good. The room was a little smaller than expected and not much privacy from your neighbor. Sine of the outdoor furniture could use a refresh given the price of the accommodation.
Nancy
2025 年 3 月入住 2 晚
10/10 超赞
真实旅客
2025 年 2 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2025 年 2 月入住 2 晚
10/10 超赞
Victor
2025 年 1 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A beautiful property on a lake. 10 min cab ride to town.
Victor
2025 年 1 月入住 2 晚
8/10 还可以
K
2024 年 9 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a very pretty, instagram able hotel. It is clean and the staff was very nice.
The reason I am not giving it 5 stars is that the rooms do not have a deadbolt, chain, or other way for someone inside the room to lock the room so that a hotel employee with a key cannot enter. This is a dealbreaker for me - I would not have stayed here if I had known. The reason is that years ago in another country a hotel employee entered my room with a key and assaulted me. I honestly thought it was a building code requirement for hotels to have deadbolts. I highly recommend the hotel install them.
K
2024 年 9 月入住 2 晚
10/10 超赞
Kimberly
与家人出行
2024 年 9 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Unique property
Kimberly
2024 年 9 月入住 1 晚
10/10 超赞
Janet
2024 年 9 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Perfect Stay
Janet
2024 年 9 月入住 3 晚
10/10 超赞
ZITAI
商务旅客
2024 年 9 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good place to stay. The hotel manager, Bruce, is a kind and gentle person. I'll choose the hotel next time. Much appreciate!!!
ZITAI
2024 年 9 月入住 3 晚
10/10 超赞
Neil
与家人出行, 与配偶出行
2024 年 9 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to chill and rewind. Staff went out of there way to help. Very peaceful and tranquil location
Neil
2024 年 9 月入住 1 晚
10/10 超赞
Troy
2024 年 6 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very helpful and friendly! Bruce took very good care of us. The amenities in the room were very nice!
Troy
2024 年 6 月入住 2 晚
8/10 还可以
Johnny
与家人出行
2024 年 5 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay and the breakfast was amazing!
Johnny
2024 年 5 月入住 1 晚
6/10 一般
Jeff,Calgary
与配偶出行
2024 年 5 月 24 日
满意:员工和服务,清洁度
Pleasant room. Don’t recommend dining in the restaurant.
Jeff
2024 年 4 月入住 3 晚
10/10 超赞
Lisa
2024 年 5 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Staff were amazing. Very helpful and went above and beyond. Property could use a little TLC - definitely a bit of faded elegance. Room 2 is the one to have! Breakfast daily was delicious.
Lisa
2024 年 4 月入住 5 晚
6/10 一般
Edwin
与家人及幼儿出行
2024 年 4 月 19 日
满意:员工和服务
Overpriced property. Older/not well maintained rooms. Our rooms have odor and bathroom has mildew odor. Was not comfortable stay.
Edwin
2024 年 4 月入住 1 晚
10/10 超赞
Trisha
2024 年 4 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Would stay there again
It was spectacular. The staff was very helpful. The hotel was small and amazing. It was everything we hoped for!
Trisha
2024 年 4 月入住 3 晚
10/10 超赞
Barbara
2024 年 4 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful unique hotel in a magical location
Wonderful staff and service. Views of the lake are incredible. The landscape/grounds are spectacular.
Only wish it had been a bit warmer so we could have used the pool.
Barbara
2024 年 3 月入住 2 晚
6/10 一般
Jay
与配偶出行
2024 年 3 月 26 日
满意:住宿条件和设施,清洁度
不满意:服务设施
Did not like
Jay
2024 年 3 月入住 2 晚
10/10 超赞
James
2024 年 3 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing Hotel
The highlight of our stay in Rotorua was the Black Swan. Clean, luxurious, beautiful location. Friendly staff.
We sat on the balcony of our room and watched the steam from the geysers across the lake fill the quiet morning air with steam. A magical moment.
The gardens are perfect and the setting is very peaceful and serene.
A special mention goes to Jason, the day manager. He is friendly and went above and beyond to make our stay perfect.
James
2024 年 3 月入住 3 晚
10/10 超赞
Susan
与家人出行
2024 年 2 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Black Swan is a beautiful property. We felt very welcomed and at home. We loved our room and all the extra amenities. The breakfast was exceptional!
We would definitely stay again and highly recommend.
Susan
2024 年 2 月入住 1 晚
10/10 超赞
Peter
与家人出行
2024 年 2 月 3 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Peter
2024 年 2 月入住 1 晚
10/10 超赞
Alex
与配偶出行
2023 年 12 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property feels like a private home when you’re in the garden. We watched the sunset and played around in the garden and felt like we had the whole place to ourselves. It has a guest lounge with games and it feels like you could just hang out there for a week and enjoy yourself. We only had 2 nights but made ourselves right at home thanks to the hospitality of Rowena and her associate. Definitely stay at Black Swan!
Alex
2023 年 12 月入住 2 晚
8/10 还可以
Valerie,Newburyport
与配偶出行
2023 年 12 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was well appointed and clean. The gardens and settings were lovely. Food was good, but not excellent. Limited options available for drinks.
Valerie
2023 年 12 月入住 1 晚
10/10 超赞
真实旅客
2023 年 12 月 1 日
Beautiful Black Swan!
The Black Swan is a beautiful small boutique hotel. The grounds are gorgeous and the view of the lake is stunning. Rowena and the staff were extremely accommodating and so thoughtful. They treated us like family instead of guests. We had an early tour in the morning and they had our cooked to order breakfast ready an hour before they normally open to allow us to be picked up on time for our tour. We loved our stay and would definitely stay here again! Thank you Rowena! Cheers!
真实旅客
2023 年 11 月入住 2 晚
10/10 超赞
Carmen,Gainesville
与配偶出行
2023 年 11 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A n unforgettable experience. Extraordinary attention to detail.