The location is perfect but this hotel is quite old and interior & facility need to be up-dated.
KUEI-I
2024 年 9 月入住 2 晚
4/10 很差
Yujen
2022 年 9 月 30 日
Yujen
2022 年 9 月入住 1 晚
10/10 超赞
Kong Fai
与家人出行
2021 年 2 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall very good and staff was helpful and offer us early check in. Only got inquired was the hotel swimming pool seem offer peoples in public. I saw so many persons seem not stay in hotel but still can use the swimming pool. If so i think this is the only think we dont like.
Thanks
Lakeside location with short walkable distance to restaurant zone, info center and other transportation gather point
真实旅客
2019 年 2 月入住 3 晚
8/10 还可以
真实旅客
2018 年 11 月 6 日
满意:住宿条件和设施,清洁度
真实旅客
2018 年 10 月入住 2 晚
4/10 很差
Yee Ling Elaine
2018 年 10 月 1 日
满意:客房舒适度,清洁度
不满意:住宿条件和设施,员工和服务
Double payment
I had been paid the hotel fees via your website, however, they didn't get your payment and made another payment transaction for 2 night in my credit card. Still waiting their reply on the refund status.
Yee Ling Elaine
2018 年 9 月入住 2 晚
10/10 超赞
MING-PING
2018 年 4 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
1.床墊頭低脚高
2.入住時房間清潔劑香味太濃
.
MING-PING
10/10 超赞
Benjamin,MANUREWA
2025 年 5 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
Spent my 10year wedding anniversary here and all I c
Benjamin
2025 年 5 月入住 2 晚
6/10 一般
Jitya
与家人及幼儿出行, 与家人出行
2025 年 5 月 21 日
.
Jitya
2025 年 5 月入住 1 晚
6/10 一般
Brittney
与家人及幼儿出行, 与家人出行
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施
We had an okay stay at the Novotel. We were hoping for more as it was a special occasion for Mother’s Day weekend although we felt a bit disappointed with our room’s condition. Being a 5 star hotel we thought it would be a nice place to treat ourselves however it felt very standard and rundown - more around a 3 star feel to be honest, especially the bathroom - could use an update!
Positive notes were the beds were comfy & the pool was nice and warm. The location of the Novotel being right in the city centre is convenient too!
Brittney
2025 年 5 月入住 1 晚
2/10 糟糕
Chris
商务旅客
2025 年 5 月 11 日
不满意:住宿条件和设施,员工和服务
Overall terrible experience after long days out. 3 hours late with the room, undelivered room service, leaking lobby roof. Staff and facilities are clearly facing challenges on many fronts with capability and competence.
Chris
2025 年 5 月入住 2 晚
2/10 糟糕
Roger
2025 年 5 月 10 日
不满意:住宿条件和设施
bedroom is so worn out old like a back packers. TV is the cheapest system a disgrace. Charge $400 per night. When bedroom is like a backpackers .
Roger
2025 年 5 月入住 1 晚
8/10 还可以
HARUYASU
与家人出行
2025 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
ホテルの目の前にeat street があり、15件ぐらいのレストラン等があります。Mac’s steak おいしかったです。
ホテルは、角部屋でした。古さは感じられますが、満足です。
朝のバイキングも普通に美味しいかったです。
閑散期で空いていたので助かりました。
2泊でしたが、ありがとうございました。
洗濯機は無料でした。これ、長旅では重要なツールです。
HARUYASU
2025 年 4 月入住 2 晚
6/10 一般
magda paola baron
与家人及幼儿出行
2025 年 5 月 4 日
满意:员工和服务
不满意:服务设施,清洁度
I was really excited about staying at the Novotel Rotorua as I Have been there before and in pther locations and loved it. But this time I was highly disappointed about the cleanliness . Bathroom hasn’t been scrubbed for a long time, the mirror has toothpaste spots, carpet has rubbish around the beds underneath the bedside table , the kettle absolutely disgusting.The bed sheets have like makeup stains on the top. I expressed my disappointment to the reception and i would have left but was a busy weekend ( the Rotorua
Marathon) and we were really tired. They gave us complimentary breakfast which i Appreciated but I have the feeling to express here that for the amount of money we paid I dont feel is worthy. However the staff is respectful and helpful .
magda paola baron
2025 年 5 月入住 2 晚
6/10 一般
Jan
与家人出行
2025 年 5 月 1 日
满意:员工和服务
不满意:住宿条件和设施
Unfortunately the light in our bathroom was leaking, it was quite dangerous and left our bathroom floor dripping with water from the light. In my opinion this was dissapointing. We also ordered room service and the chips were not cooked which was bad as we had a guest and they were not impressed.
Jan
2025 年 4 月入住 1 晚
10/10 超赞
Maria
与家人及幼儿出行
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Exceptional staff at reception - we had 3 different bookings from the same whanau (mum and 2 daughters and their whanau), she was able to arrange us all to be on the same floor which was ideal for the kids and babies as we could easily go from rooms if we needed to do stuff. Great temp for the pool, very good spot went to eat street for dinner. Lovely stay
Maria
2025 年 4 月入住 1 晚
10/10 超赞
Graham
与配偶出行
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was very good
Graham
2025 年 4 月入住 2 晚
8/10 还可以
wilhelmina
2025 年 4 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
the property is aging but we like the hot swims and eat street is close by and nice walking.
cleanliness could be better and every time we seem to need to ask for something, this time it was dressing gowns to go to the pool, and no pool towels! so for the price paid, it should be better
wilhelmina
2025 年 4 月入住 1 晚
6/10 一般
Hideyuki
2025 年 4 月 23 日
满意:清洁度
Hideyuki
2025 年 4 月入住 3 晚
6/10 一般
Jiangfeng
与家人出行
2025 年 4 月 23 日
满意:服务设施
Premium location, but the property is dated. Room was not ready until 5pm. This seems to be an ongoing issue. Really don’t know why.