The igloos were a fun experience, but similar to glamping - no shower, and a compostable toilet that wasn’t changed during our 3 night stay. Our bed also was only made for the first time on our last night. There was also a carafe of water in your room that you had to refill yourself during your stay, and reception rarely had water, so it felt like it was hard to come by.
Service was also not 5 star quality - they would serve multiple customers at once (instead of dealing with one issue and moving on) and then speak openly about other guests problems in front of customers. We had a 4pm check in and when we returned to reception at 5pm, we had to wait 20 mins while the staff got distracted on another guests issue before they could check our room and let us in (we arrived at the hotel at 1pm).
The hotel is very remote so I’d advise bringing your own snacks, because if you miss lunch, there’s nothing to eat until dinner at 5pm. The food however was delicious and felt 5* (albeit a little pricey). We also wished the aurora bar was open more nights after dinner - they didn’t say when it would be open but is a nice place to have a drink and roast some marshmallows.
The spa facilities were good and it was fairly quiet during our stay.
Would recommend Baba Husky’s Husky ride as an activity - you just need to organise a transfer (you have to pay) out of the resort to nearby Santa Claus village. That was the highlight of our stay.
Courtney
2025 年 2 月入住 3 晚
2/10 糟糕
Stuart
与配偶出行
2025年02月25日
We choose to stay in the igloo upon viewing the room is was not as listed on Expedia. I advised the hotel of this and they didn’t offer a solution. I asked if we could go into a lesser room with based facilities. I was told I couldn’t get my money back. This is not acceptable.
Stuart
2025 年 2 月入住 1 晚
8/10 还可以
Rouja
与配偶出行
2025年02月15日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
The location was superb and so were the facilities. However, there is no management to guide the young staff left alone to run the hotel.....there is also more to be done on clearly stating the local activities and prices....the restaurant menu, especially lunch need to be a more varied if you are staying for more than two days. Airport pickup is chaotic and overal management needs to be improved.
Rouja
2025 年 2 月入住 3 晚
10/10 超赞
Sandra
与配偶出行
2025年02月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful resort.
Sandra
2025 年 2 月入住 1 晚
10/10 超赞
Cristina
2025年02月4日
满意:清洁度、员工和服务、住宿条件和设施
I absolutely love everything, the property is beautiful is quite, the spa is amazing,the food is tasteful,the staff is amazing and helpful, I had a great time with my family ,thank you.
Cristina
2025 年 1 月入住 2 晚
10/10 超赞
Elizabeta
2025年01月12日
Elizabeta
2024 年 12 月入住 3 晚
4/10 很差
Shay
2025年01月5日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
Let's start with the good. We came to see the aurora borealis and we were able to accomplish our goal. There are a few staff members that are exceptionally well and if they staffed the entire property with these three staff members and then it would be exceptional. The staff were Andrea, Tree who worked as the manager in dining and Patty the manager.
The property is missing the details that make it qualify to be a 5-star.
First five star properties have five star customer service and that was significantly missed at this property. For example, Manus, in the dining needs customer service training. He acted as if we were in inconvenience and was unaccommodating.
Having a limit on visiting the spa facilities is insane when that's all you can really do in property and when you're paying 1400/ night.
The rooms should have closet space and room for luggages.
There should be room service.
House keeping should make up beds daily and supply cold water in rooms.
There should be a transport buggy for moving around the property in the cold.
Lastly, when the Aurora is out, turn the lights down on property to make it easier for guest to see and enjoy.
I was assured the property will make improvements by next year so hopefully others will have a different experience.
If none of these details matter to you, you'll have a great time.
Shay
2024 年 12 月入住 4 晚
10/10 超赞
Darren,Gainsborough
与家人及幼儿出行
2024年12月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing views in the day and even more amazing at night in the treehouse seeing the northern lights, staff very helpful and friendly, food was great, travel was an hour ish to the city and Santa Claus village
Darren
2024 年 12 月入住 3 晚
10/10 超赞
Irena
2024年12月23日
满意:清洁度、员工和服务、住宿条件和设施
Irena
2024 年 12 月入住 2 晚
8/10 还可以
Rossana
与配偶出行
2024年12月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
STUNNING property.. only thing, it would be lovely if it was just for 18 at times children were very loud and disrupting. Other than that a peaceful winter paradise!
Rossana
2024 年 12 月入住 3 晚
10/10 超赞
Alvaro
与家人及幼儿出行
2024年12月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente hotel beatiful
Alvaro
2024 年 12 月入住 2 晚
10/10 超赞
leanne
与配偶出行
2024年12月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely beautiful, highly recommend. We cant wait to go back . The only things would suggest and not a criticism at all , but a mirror in the bedroom area would have been nice and a wider choice of lunch time menu, but understand they are keeping to traditional cuisine. A coffee lounge area would have have been amazinv give. The location . Honestly the best place i have ever visited . YOU HAVE TO GO !!
leanne
2024 年 12 月入住 2 晚
10/10 超赞
Mary
与配偶出行
2024年12月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It's a Wonderful Gem hidden in Lapland. The front staff was very friendly and helpful. The spa was amazing, relaxing, and beautiful. The salmon soup for lunch was amazing and delicious. The fine dining was a bit understaffed, but the staff was lovely and made up for the long wait. We enjoyed the Aurora Tree House—it was beautiful. Our tip would be to add some amenities to the hotel room, like a vanity set, dental set, etc. We loved this place!
Mary
2024 年 11 月入住 1 晚
10/10 超赞
??
与配偶出行
2024年11月29日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
The service at the restaurant was extremely slow, and there weren’t any quick-to-serve menu options available. It seemed that all the other customers around were also upset, suggesting the need for an overall review of the restaurant’s operations. Introducing faster-to-prepare dishes and improving staff efficiency would likely help address these issues.
??
2024 年 11 月入住 2 晚
10/10 超赞
Zahira Ann
2024年11月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Zahira Ann
2024 年 11 月入住 2 晚
10/10 超赞
Cecillie
2024年11月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Cecillie
2024 年 11 月入住 1 晚
8/10 还可以
真实旅客
2024年11月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing stay
The service was excellent, breakfast was amazing. Beautiful location, very relaxing. Patti was very helpful. Being newly open I’d say they need a few extra things to explain how some items worked. We stayed in the Nest and without remembering all the explanations, we may have had some difficulty.