It is a comfort hotel with free parking. Nearby a out-door garden outlet is great.
真实旅客
8/10
I needed a walk shower and the suite was really nice with a big comfortable bed
Air con would have been welcome
And for the breakfast to be available till 10
BARRY
2025 年 5 月入住 1 晚
6/10
Hotel ok restaurant bad quality
Vera
2025 年 5 月入住 2 晚
4/10
Room was small and needed updating. Lots of noise down the corridor at all times of the night, very early wake up from staff being very loud outside the room.
In the restaurant the server didn’t inform us of the set menu or the deals that were on offer, the table next to us were told about it by a different server. The soup of the day was different depending on what server you got. Staff were rude and too busy setting up breakfast to deal with any queries.
There is no pool. Despite it being on the fire exit maps. Staff at front desk told us it didn’t exist. If it doesn’t exist, why is it on a map.
Will not be staying again
Alexander
2025 年 5 月入住 1 晚
10/10
The staff were extremely helpful
Tina
2025 年 4 月入住 1 晚
8/10
Fantastic stay
Miguel
2025 年 4 月入住 4 晚
6/10
Not what we were led to believe
Sharon
2025 年 4 月入住 1 晚
6/10
Pretty decent stay. However the staff are rude. We were standing at the bar for 20 minutes waiting to be served a drink. When we asked the manager she replied “this is how we operate around here.” I was shocked and so was nearby guests, they even commented on her rude manner. Shame when customer service should be paramount in a hotel.
Molly
2025 年 4 月入住 1 晚
10/10
Location and transport to get to places
Nicola
2025 年 4 月入住 2 晚
8/10
Excellent stay and a 2 minute check in which is rare … well done mercure
Joseph
2025 年 4 月入住 1 晚
8/10
Adequate place for a one night stay.
Gabriela
2025 年 4 月入住 1 晚
10/10
Amanda
2025 年 3 月入住 1 晚
8/10
Great hotel with really friendly staff.
Cheryl
2025 年 3 月入住 1 晚
8/10
Very friendly staff and the bed was very comfortable.
Viviane
2025 年 3 月入住 2 晚
8/10
Property tired but staff fantastic
Christopher
2025 年 3 月入住 1 晚
8/10
Mark
2025 年 2 月入住 2 晚
8/10
Olu
2025 年 2 月入住 1 晚
10/10
Very welcoming & warm atmosphere
Good location.
Excellent customer service; staff friendly but professional
Good breakfast range
Spacious room
Goid value
Victoria
2025 年 2 月入住 2 晚
10/10
The location of the hotel was great, close to all the local amenities, free parking as long as you register your car, which isn't to big an issue. Though the car park is poorly lit at the entrance and some parts of the car park. Cigarette butts, near the entrance of the hotel. Though NO blame on the hotel, just the disrespectful guests. The accommodation was lovely in most parts, everything in your room for your stay. The corridors were cold, was the only downside. All the staff were so lovely, they really went the extra mile. Especially Lisa and Ernest at breakfast were so informative and Just made the stay very enjoyable. My partner and I would recommend this hotel to stay in.
Richard
2025 年 2 月入住 3 晚
10/10
My husband and I, and my son stayed overnight at the Mercure Tunbridge Wells in 2 classic double rooms.
We received a friendly welcome and the rooms were clean and comfortable and provided all that we needed.
We partook of the hotel breakfast, which was amazing, and probably one of the best I’ve had in a hotel … so much choice!
We will definitely use this hotel again.
Caroline
2025 年 2 月入住 1 晚
10/10
Ian
2024 年 10 月入住 1 晚
10/10
First time I've stayed at this hotel. Room was nice, clean with a comfy bed, shower powerful. Had a meal in the restaurant. The food was very nice.