When we arrived The property was closed and under construction. The hotel FAILED to notify their guest. We had to find another hotel to book. So frustrating
Alma
2025 年 5 月入住 2 晚
2/10 糟糕
Christtey
与家人出行
2025 年 5 月 8 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
no one was at the property, i called multiple times. i am out of 167. VERY UNHAPPY
Christtey
2025 年 5 月入住 1 晚
2/10 糟糕
Stella
2025 年 5 月 1 日
不满意:住宿条件和设施
I had a reservation for this property. When I arrived it was shut down for repair. No one contacted me and I had to find another place to stay at the last minute.
Stella
2025 年 4 月入住 1 晚
2/10 糟糕
Gerald
与配偶出行
2025 年 4 月 28 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We arrived on the day of our stay to find the hotel was closed down for repairs. While I understand that things happen, we received no communication from the property or Expedia ahead of time, or after for that matter. After driving for several hours we were left scrambling to find a room and ended up staying 45 minutes away. VERY UNHAPPY would be an understatement. Totally unacceptable that we couldn't at least be notified.
Gerald
2025 年 4 月入住 3 晚
2/10 糟糕
William,Seabrook
与家人出行
2025 年 4 月 27 日
不满意:住宿条件和设施
Hotel was closed when we arrived at 11pm. Absolutely no notice but according to the sign on the door a water pipe had broken and the entire property was dark. No one around, no one to share information…I go to Ruston 3 or 4 times a year but will never stay there again!
William
2025 年 4 月入住 2 晚
2/10 糟糕
Kim
2025 年 4 月 26 日
Closed.
Kim
2025 年 4 月入住 2 晚
2/10 糟糕
mickey
与家人出行
2025 年 4 月 22 日
不满意:服务设施
the hotel was closed no stay allowed would have been professional to let me know before I arrived.
mickey
2025 年 4 月入住 2 晚
6/10 一般
Shateek
2025 年 4 月 22 日
满意:清洁度
不满意:住宿条件和设施
🤕
Shateek
2025 年 3 月入住 1 晚
2/10 糟糕
Bee
2025 年 4 月 21 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We didnt even find out that the property wasnt checking anyone in until we arrived at check in to notice that there was a CLOSED sign due to emergency maintenance. All other local hotels were booked up so we had to book towns away at a higher property (motel). Expedia lied and said they'd refund and pay the difference of the 2 hotels then ended up only refunding and paying the difference in the room charge excluding taxes and fees. We lost money in the process then Expedia ended up trying to rectify the incident with that amount we loss in credits to be used within a year instead of applying it to a trip I already have planned. Very displeased with the entire process communication was lacking and I had expected to be reimbursed all extra expenses incurred because of the hotel closure.
Bee
2025 年 4 月入住 2 晚
2/10 糟糕
Estelee
2025 年 4 月 20 日
The property had a problem with burst pipes which shut down the entire hotel but they didn’t inform incoming guests. I arrived late in the evening to find I had no accommodations. There was no information posted at that time so I had no idea what was going on. Luckily I was able to find a room at the last minute, unfortunately at a very high rate. Too late to search for anything better. Very unhappy!
Estelee
2025 年 4 月入住 3 晚
10/10 超赞
Jason
2025 年 4 月 15 日
Jason
2025 年 3 月入住 3 晚
2/10 糟糕
Jasmine
与家人及幼儿出行
2025 年 4 月 14 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property is NO LONGER OPEN! Why is it LISTED ON THE SITE. I had to drive 3 hours back home with my 2 kids after a late evening of basketball! HORRIBLE!!!
Jasmine
2025 年 4 月入住 1 晚
2/10 糟糕
Raymond
与家人出行, 带宠物出行
2025 年 4 月 13 日
Had booked a stay at the hotel, paid in advance only to find out upon arrival that the hotel was closed for renovations. No contact or effort was made to contact me or cancel the reservation.
Raymond
2025 年 4 月入住 1 晚
10/10 超赞
Jevonna
2025 年 4 月 6 日
Jevonna
2025 年 3 月入住 1 晚
2/10 糟糕
Michael
2025 年 4 月 1 日
不满意:员工和服务,清洁度
Michael
2025 年 3 月入住 2 晚
10/10 超赞
SHAUNA,Shreveport
2025 年 4 月 1 日
满意:清洁度
SHAUNA
2025 年 2 月入住 1 晚
6/10 一般
Tonja
商务旅客
2025 年 3 月 31 日
不满意:员工和服务
My room wreaked of urine smell. I assume a pet had been in the room. Being that the place flooded and inconvenienced everyone staying there, it would have been a nice gesture to offer discounts for next stay or something. No one available at the desk at checkout.
Tonja
2025 年 2 月入住 1 晚
2/10 糟糕
kenisha
与家人出行, 商务旅客
2025 年 3 月 30 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property had flooded and there was no hot water,no breakfast,no wifi,and had no key to my room every time I had to enter I asked for compensation none was given
kenisha
2025 年 3 月入住 2 晚
10/10 超赞
Brittanie
2025 年 3 月 28 日
满意:员工和服务,清洁度
Brittanie
2025 年 3 月入住 1 晚
2/10 糟糕
Albert
2025 年 3 月 22 日
Albert
2025 年 3 月入住 4 晚
2/10 糟糕
Abdul
2025 年 3 月 19 日
不满意:清洁度、员工和服务、住宿条件和设施
Abdul
2025 年 3 月入住 3 晚
6/10 一般
Jamille
与家人出行
2025 年 3 月 16 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
Breakfast was cold and rooms were not clean
Jamille
2025 年 3 月入住 2 晚
2/10 糟糕
Brandon
2025 年 3 月 10 日
Brandon
2025 年 3 月入住 2 晚
2/10 糟糕
Laura
与家人及幼儿出行
2025 年 3 月 10 日
不满意:清洁度、服务设施、住宿条件和设施
I was checked into 2 dirty rooms. The trash wasn't pulled, the shower wasn't cleaned at all. The bathroom had dirty towels on thw floor. The 3rd room didn't have enough beds.
Laura
2025 年 3 月入住 2 晚
2/10 糟糕
Ann
2025 年 3 月 9 日
A room with two queen beds booked. None available on arrival - simply not acceptable and created a very embarrassing situation. Expedia blamed????