Hotel's cloud system was down for scheduled maintenance when we arrived at 10:30pm so we couldn't check in. The night time front desk supervisor was working to get it figured and on hold with Wyndham support, but other front desk worker offered no help and just sat on his computer. After 20 minutes, manager arrived but did not appear to assist the front desk supervisor or speak with us whatsoever. Supervisor literally ran down halls to find us an empty room, had to check in on paper. Asked other front desk employee if a portable crib was available, he said "yes, we could probably find one of those," but then made no move to do this. When we finally (after 8 hours of travel with a 1.5 year old) got into the room, there was a cockroach in the tub. At this point, we just checked the mattresses, which looked fine, and went to bed. The room itself needed some updates - paint, loose bath faucet, dings and stains on furtniture. The rest of stay was fine, but I would not stay here again or recommend it to anyone unless it was significantly cheaper than other options.