Upon checking in, front desk staff had no record of our reservation. It took over hour talking with Expedia agent, being on hold and the 3rd party booking dipshit to finally check in. A total waste of time and stress!!!! Expedia did nothing in the way of compensating our time and am completely disgusted with the lack of customer service and lack of detail.
Christian
2025 年 5 月入住 1 晚
10/10 超赞
Nicole Alonzo Melva
2025 年 5 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
Friendly staff
Nicole Alonzo Melva
2025 年 5 月入住 1 晚
8/10 还可以
Isaul
与家人出行
2025 年 5 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
Isaul
2025 年 5 月入住 2 晚
10/10 超赞
kellee
与家人出行
2025 年 5 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
I didn't like paying to park. The breakfast was good
kellee
2025 年 5 月入住 2 晚
10/10 超赞
Phong
与家人出行, 商务旅客
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall property is good, but the parking fee for a location with easy parking is a negative. The lower floor can easily hear the people on the top floor running.
Phong
2025 年 5 月入住 1 晚
8/10 还可以
Richard
与家人出行, 商务旅客
2025 年 4 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was well-kept and clean. A parking fee wasn't quoted or mentioned on the Expedia site, but it is $10 a night for your own vehicle. There's a nightly patrol around the parking lot, but that wasn't information disclosed during check-in. Nice surprise.
Richard
2025 年 4 月入住 2 晚
6/10 一般
Julie
与家人出行
2025 年 3 月 25 日
满意:员工和服务,清洁度
Our room was nice and large. The staff at the front desk was very nice. The included breakfast is only open until 9:00 and was average. The pool was not open. This was one of the things our kids were looking forward to. We should have been notified that it was closed and drained before we came.
Julie
2025 年 3 月入住 1 晚
8/10 还可以
Giovanni
商务旅客
2025 年 3 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Great staff. Easy affordable and conveniently located to the freeway for work commute.
Giovanni
2025 年 3 月入住 1 晚
10/10 超赞
Glenn
2025 年 3 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
It was a very clean and enjoyable room. The amenities were nice. Staff was nice. The wife and I were happy.
Glenn
2025 年 3 月入住 2 晚
8/10 还可以
Lisa
与家人出行, 与配偶出行
2025 年 3 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was very clean. The only thing i didnt like is the room doors slam closed. Its rough when you are sound asleep
Lisa
2025 年 3 月入住 3 晚
8/10 还可以
George
2025 年 3 月 10 日
George
2025 年 3 月入住 3 晚
4/10 很差
Brittni
2025 年 3 月 9 日
满意:员工和服务,清洁度
Bed and pillows are externally uncomfortable. It was very noisy. No one in our party of 4 got any sleep. The rooms were very clean but the bedding is not soft. The lady at the front desk was very nice.
Brittni
2025 年 3 月入住 1 晚
10/10 超赞
Tierra
与家人出行
2025 年 3 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here with family for a concert we were attending this hotel was very nice clean and the breakfast was surprisingly good I will be staying here for now own when we travel for business anyone seconding guessing no worries this is a great hotel stay.
Tierra
2025 年 3 月入住 2 晚
6/10 一般
Todd
与配偶出行
2025 年 3 月 2 日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Sheets were too small for the king size bed we informed the maid staff and they still were unable to provide better fitting sheets that didn’t come unhooked from mattress corners while sleeping & bath towels were crappy quality & we were charged at the property to PARK in the hotel parking lot WHY WOULD A PAYING CUSTOMER HAVE TO PAY TO PARK THERE.. we did not see this extra parking charge when we booked through Expedia.. definitely not worth basically $200/ night to stay there
Todd
2025 年 2 月入住 2 晚
10/10 超赞
Mauricio
2025 年 2 月 23 日
Thank you. We were very comfortable
Mauricio
2025 年 2 月入住 2 晚
10/10 超赞
Silvia
2025 年 2 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Silvia
2025 年 1 月入住 9 晚
10/10 超赞
WILLIS
与家人出行
2025 年 2 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
WILLIS
2025 年 1 月入住 3 晚
8/10 还可以
Benton
商务旅客
2025 年 2 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice updated property. Don’t like how they have added 20’sh electric car charging stations, closest to the entrance
Benton
2025 年 1 月入住 2 晚
8/10 还可以
Scott
2025 年 2 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Scott
2025 年 2 月入住 1 晚
2/10 糟糕
Cynthia
与家人出行
2025 年 1 月 16 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible front desk
Horrible front desk. I travel a lot and am used to front desk clerks having a rough day. However, this clerk was rude and condescending. Worst check in experience ever. Hotel was not the usual quality of Hampton either.
Cynthia
2025 年 1 月入住 1 晚
10/10 超赞
Silvia
与家人出行
2025 年 1 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place but uncomfortable mattress
Our view was horrible, an entire week looking at nothing. The mattresses are super firm and can be rather painful after a few hours of sleep. Pillows are non existent, they’re flat and better off without a pillow. Definitely needs new pillows and a mattress that’s not so firm. Nevertheless we got stuck in the room above the hotel entrance and could hear the sliding doors. The freeway is so close to the hotel that you have a constant noise. Employees were great and willing to assist that made the stay pleasant. The evening registrar person was a plus she was excellent.
Silvia
2025 年 1 月入住 1 晚
2/10 糟糕
Ryan
2025 年 1 月 7 日
Ryan
2024 年 12 月入住 1 晚
10/10 超赞
Steven
与家人出行, 带宠物出行, 商务旅客
2025 年 1 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was a great place to stay while my wife had surgery at Mercy San Juan. The provided breakfast was really good too. Staff is very kknd. And courteous
Steven
2024 年 10 月入住 3 晚
10/10 超赞
erin
与家人出行, 团体旅客
2025 年 1 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was clean and quiet and smelled of Christmas. I love it.