When arriving at the front desk the older lady was nice enough but the gave attitude when I asked for a later check out time. Once we were actually in the room, we found someone else’s raisins all over the floor, after deciding that wasn’t a huge deal for us - we then found our feet were BLACK when walking in the room for a short period of time without socks on.
As we were only staying one night, once again we said whatever let’s just deal with it and wear socks.
Then with 3 kids that were over tired and starving we just decided to order from ‘room service’ - which is not actually room service. It’s from the restaurant downstairs but turns out they don’t bring it to your room. When I called to order, once again, the older lady receptionist was rude, condescending and said she couldn’t hear me because I had my baby crying (I understand that’s annoying and I apologized multiple times, but she didn’t change her tone) once the order was placed she said we would get a call when the food was done.
Waited almost an hour and finally got a call from a different girl saying ‘um so your foods actually been done and sitting here’ I asked her then if there was any way to bring it up since I had 3 kids trying to get ready for bed (I know it isn’t their problem but thought I could ask for some help) she said no. I would need to come get it.
Brought it upstairs and of course am missing multiple things.
This place is a joke and definitely do not recommend for families in the area.