2/10 糟糕
Caribe
与配偶出行
2025 年 5 月 21 日
I checked in friday night 5/16/25 the lady that checked me in made a horrible mistake that is still costing me as i am writing this.I already prepaid for my room and i was asked to give my card to use for the incidental. She charged my card for over 300 dollars for the entire cost of the room. I was double charged and i still have not got my money back. This put me in a world of inconvenience. I was told that she did make a mistake and the night auditor caught it and my money would resended to me in 3 to 5 business days. I was given no courtesy for this huge inconvenience of having to wait all these days for my money. Any good establishment would have atleast offered a free stay or something geez i am very disappointed and dissatisfied
Caribe
2025 年 5 月入住 2 晚