Booked three rooms for a family stay during the Samarkand marathon. The hotel is new, staff needs more training and service is below average.
真实旅客
2024 年 11 月入住 1 晚
4/10 很差
真实旅客
与家人出行
2024 年 6 月 19 日
满意:清洁度
不满意:客房舒适度
AC not working in rooms during summer!
This is a new and well designed hotel. The problem they have is that their central AC is just not strong enough for summer. The temperature in the rooms with the AC on was a sweltering 28C. The hotel staff tried their best - the engineer came multiple times and did his best but the AC blast was just not strong enough. Maria at reception did her absolute best and even gave us another room but it had the same issue.
真实旅客
2024 年 6 月入住 3 晚
10/10 超赞
MARCO
2024 年 2 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Good
MARCO
2024 年 2 月入住 5 晚
10/10 超赞
Otabek
2023 年 12 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great. I’m very happy to see such level of hotel quality and hospitality in Samarkand.
Otabek
10/10 超赞
Samim
与家人出行
2023 年 9 月 4 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful and comfortable hotel
New hotel, incredibly beautiful, clean and comfortable. Staff were the highlight and made the experience great.
Samim
2023 年 8 月入住 2 晚
10/10 超赞
Zorah
与家人出行
2023 年 7 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wat een fantastische hotel!! Alles is echt top! Goede ontbijt met veel keus. Luxe van 5 sterren hotel. Je wordt hier echt als koning behandeld. Ontzettend goede service en lieve personeel. Qua hygiëne ontbreekt hier helemaal niks. We hebben ontzettend genoten van onze kamer. We hadden een suite met slaapkamer en woonkamer. Onze kinderen van 5 en 6 hebben ook fijne bedden gekregen op de kamer. Er is echt aan alles gedacht.. zoals badjassen voor volwassenen en voor kinderen, slippers en verschillende toilet artikelen. Luxe badkamer met alle gemak. Smart tv was erg fijn!!
Mochten wij terug komen naar Samarkand dan kiezen we zeker weer voor dit hotel.
We willen graag alle personeel bedanken voor de gastvrijheid en voor de service. Met name dank aan: Zafarbek en Otabek van restaurant en resectie dame: Xokima
Zorah
2023 年 7 月入住 4 晚
10/10 超赞
Amira
与家人出行
2023 年 7 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel and services. Highly recommended
I recently had the pleasure of staying at this remarkable hotel and I cannot speak highly enough of the experience. The staff went above and beyond to ensure my stay was nothing short of extraordinary. Their warm and attentive service truly made me feel like a valued guest. The hotel itself was impeccable, with luxurious amenities and well-maintained facilities. One highlight was the availability of golf cars to transport guests to “The Eternal City”- Samarkand and to the near attractions, It was a fantastic and convenient way to explore the nearby attractions. The staff's knowledge of the city was invaluable in providing recommendations and arranging seamless transportation. The attention to detail and commitment to excellence were evident in every aspect of my stay. I was thoroughly impressed with this hotel's cleanliness and attention to detail. The room was spotless, and the services provided were top-notch. The gym facilities were well-maintained and had a variety of equipment. The food offered at the hotel was delicious, with a wide range of options to choose from. I couldn't have asked for a better experience in terms of cleanliness, amenities, and dining. Highly recommended I want to express my sincere gratitude to the entire team for making my visit truly unforgettable. I highly recommend this hotel to anyone seeking an exceptional experience. Special thanks to Mr. Aziz - the golf car chauffeur.