Bell’albergo, posizione ottima, ma il personale andrebbe riformato o cambiato - niente inglese, scortesia. Al ristorante punto DOLENTE. Cibo senza indicazioni di ingredienti - io intollerante al lattosio e vegetariana non capivo che cosa fossero i piatti, alla domanda cosa fosse - mi ricevevo un “Non lo so”. Al ristorante ci hanno trattato diverse volte come persone non grate o come se volessimo scappare. Niente saluto al ricevimento, neanche ricambiato. 5 stelle indicato è solo per bellezza
真实旅客
2021 年 3 月入住 4 晚
10/10 超赞
真实旅客
与配偶出行
2021 年 3 月 7 日
满意:员工和服务、服务设施、住宿条件和设施
Our stay was great. I definitely recommend this hotel.
真实旅客
2021 年 3 月入住 2 晚
10/10 超赞
Stanimir
2021 年 3 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Classy holiday in a real palace.
We had a great winter vacation in this classy hotel. The personnel was kind and helpful.
Stanimir
2021 年 2 月入住 3 晚
8/10 还可以
Mihai
2021 年 2 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mihai
2021 年 2 月入住 6 晚
10/10 超赞
Ivan
团体旅客
2021 年 2 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing hotel! Great location and such a good stuff! Definitely will come back!
Ivan
2021 年 2 月入住 1 晚
10/10 超赞
Ivan
2021 年 2 月 16 日
满意:清洁度、员工和服务、客房舒适度
Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!
Ivan
2021 年 2 月入住 2 晚
8/10 还可以
真实旅客
与家人出行
2021 年 2 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.
真实旅客
2021 年 2 月入住 2 晚
4/10 很差
真实旅客
2021 年 1 月 3 日
真实旅客
2020 年 12 月入住 2 晚
10/10 超赞
Petko,Sofia
与配偶出行
2020 年 10 月 19 日
满意:清洁度、员工和服务、服务设施
Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.
Petko
2020 年 10 月入住 1 晚
10/10 超赞
真实旅客
2020 年 10 月 18 日
满意:员工和服务,清洁度
真实旅客
2020 年 10 月入住 1 晚
8/10 还可以
ron
2020 年 9 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
ron
2020 年 9 月入住 1 晚
10/10 超赞
Carl
与家人出行
2020 年 3 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Brilliant stay at the winter palace
We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.
Carl
2020 年 3 月入住 3 晚
8/10 还可以
John
团体旅客
2020 年 3 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Room not as advertised
The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.
John
2020 年 3 月入住 4 晚
2/10 糟糕
Tenna Ann
2019 年 9 月 24 日
不满意:客房舒适度,员工和服务
Not a 5 star hotel
Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...
Tenna Ann
2019 年 9 月入住 5 晚
8/10 还可以
Dan Cristian
与家人出行
2019 年 9 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Dan Cristian
2019 年 9 月入住 1 晚
10/10 超赞
daniele
2019 年 9 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Séjour à borovetz
Hôtel à taille humaine par rapport aux mastodontes russes et très agréable. Petit déjeuner copieux mais pas de repas. Une vraie piscine ( 20m) d'autant plus agréable que j'étais seule à en profiter. Chambre cossue mais lit un peu mou. Belles balades à pied dans le coin
daniele
2019 年 9 月入住 5 晚
4/10 很差
William
2018 年 7 月 29 日
不满意:清洁度、员工和服务、住宿条件和设施
1-2 star hotel. Lots of others in the area
Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max.
William
2018 年 7 月入住 1 晚
8/10 还可以
真实旅客
2018 年 7 月 17 日
满意:清洁度、员工和服务、客房舒适度
真实旅客
2018 年 7 月入住 3 晚
6/10 一般
真实旅客
2018 年 7 月 14 日
满意:员工和服务
不满意:客房舒适度,清洁度
Don't stay here if you expect 5-star hotel/service
This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault.
Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel.
真实旅客
2018 年 7 月入住 4 晚
8/10 还可以
真实旅客
2018 年 3 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2018 年 3 月入住 2 晚
8/10 还可以
KOSTAS
2018 年 3 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Σε καλή θέση πολύ καλά spa αλλά το δωμάτιο δεν είχε μπαλκόνι λόγω του ότι βρισκόταν στον τελευταίο όροφο