Our check-in and stay was disappointing and strained to say the least.
To start, I was charged for parking at the last minute, which wasn't stated when booking or on the initial call where the attendee asked when I was coming and how many beds I wanted after I had already booked and paid for a 2 bed room.
When we arrived, I gave the attendee my name and ID he asked if it was me and for my name several times while I was standing infront of him.
When we finally went into the room, the sheets (there were no comforters on the beds!) were visibly used/ dirty, had stains, hair, and chip crumbs. When we pulled back the sheets to check for bed bugs (because it looked that bad walking in), things got much worse! There were huge brown, orange, and yellow stains on the bottom sheets, toppers, and mattress and brown "droppings" down both our bedframes! The shower and counters were also not clean. The microwave was dirty, too.
I walked over to the office immediately (maybe 5 mins after check-in and asked the attendee if someone could clean our room because it was dirty and his exact words were "What happened to it?" Again, we had just checked in.
He grabbed ONE set of sheets (both beds were dirty) and came to the room to look at what I mentioned. I showed him the huge stains and drippings and he just said "Oh, yeah! Not too bad" and rubbed the stains with his bare hands! Then he handed the sheets to me. No help at all. It was awful!