6/10
We had a very good time while staying at the hotel. We loved the pool, the customer service, and many other things — until we received the parking bill and spoke to the on-duty gentleman manager on 5/26/2025.
We were told that the parking fee is about $47 per night, which we accepted. However, on the final bill, we were also charged a $25 “destination fee” per night, which we were never informed of or agreed to.
So, I called the hotel front desk. The gentleman manager on duty explained that since we booked via Expedia and received 10% off the $47 parking fee, the hotel then charges a $25 destination fee. That doesn’t make any sense — I can do the math. Honestly, I’d rather just pay the full $47 parking fee than be surprised with a $25 fee that no one mentioned before.
He was rude and spoke in a way that I believe is unacceptable for a manager at a hotel of this level. I told him we had a great time at the hotel until we had this conversation — and he made the issue even worse. In the end, he offered to waive the $25 destination fee instead of providing any actual documentation or agreement that showed I had consented to that charge.
Come on — both Expedia and your front desk staff told me that parking is $47. If there is an extra $25 fee, your staff should clearly inform customers in advance, not hide it in the bill or assume we should have known.
Please make sure to check your final bill carefully for parking-related fees — and I hope the hotel takes this feedback serio
Jinghang
2025 年 5 月入住 2 晚
