We had already paid for our room in advance, but when we arrived at 10:30 PM, we were told the hotel was sold out. The only room available was dirty, and our only option was to sleep in a king bed with our two kids while my husband slept on the couch. With two exhausted children that late at night, we had no choice but to accept it.
This is absolutely unacceptable. Check-out is at 11 AM—how is it possible that in nearly 12 hours, they couldn’t have a clean room ready for us? It’s clear no effort was made to honor our reservation.
To make matters worse, the staff was unfriendly, and although they advertise free parking, we were still charged.
We will never be coming back.